SUPPORT CENTER
Or, choose a camera to quickly find the help you need.
FAQ
Air
Please check our demo video here
1. Turn on your Air camera and wait for the green LED light to appear
2. Connect the Air camera to the internet using the supplied Ethernet cord, then wait for the blue LED light to appear, indicating that the camera has made an internet connection
3. Connect to your Air camera via Wi-Fi
4. Enter the Control App and connect to the camera
5. Find the event you would like to upload in the recorded events list
6. Press the “Edit Event Details” button and fill in the event information, then save it
7. Press the “Upload Now” button and let the camera upload your event
Action
Please check our demo video here
- You will need to use the Pixellot Uploader desktop app with your PC or MAC. Go to the Uploading section of Get Started for more information on how to download and install the Pixellot Uploader desktop app.
- The installation file will be located in the downloads folder, per your browser configuration. If the file size is zero, something went wrong with the download, so download it again. After installation, the Pixellot You Uploader icon will be located on the desktop or in the applications menu/folder.
- Open the Pixellot Uploader desktop application and log in with your You profile credentials and select the SJCam option.
- Connect your SJ camera to the PC/laptop using the supplied USB cord.
- Follow the Pixellot Uploader instructions for the uploading process.
- It is important not to disconnect the camera, disconnect the PC/laptop from the internet, or power off the PC/laptop while the upload is in progress.
GoPro
- You will need to use the Pixellot Uploader desktop app with your PC or Mac. Go to the Uploading section of Get Started for more information on how to download and install the Pixellot Uploader desktop app.
- The installation file will be located in the downloads folder, per your browser configuration. If the file size is zero, something went wrong with the download, so download it again. After installation, the Pixellot You Uploader icon will be located on the desktop or in the applications menu/folder.
- Open the Pixellot Uploader desktop application, then log in with your You profile credentials and select the GoPro option.
- Follow the Pixellot Uploader instructions for the uploading process.
- It is important not to take out the SD card, disconnect the PC/laptop from the internet, or power off the PC/laptop while the upload is in progress.
For more information, see our GoPro Getting Started Guide.
Our subscription plans are listed on our site here. We currently offer a Team and Club package.
The Team package is great for a single team and single sport.
The Club package is great for multiple teams and sport types.
For any more specific questions, please reach out to our support team you.support@pixellot.tv
Changing a team’s sport type is possible with a Club package.
With the Team package, you’re only offered a single sport type.
With the Club package, you may create a new team in your You profile (under the Manage Teams section) and select your desired sport.
Website
1. Go to the login page
2. Click on the Forgot Password button
3 Enter the email address you used to register
4. Receive an email and follow the instructions provided in it
Control App:
1. Enter the login menu
2. Click on the Forgot Password? button
3 Enter the email address you used to register
4. Receive an email and follow the instructions provided in it
You App:
1. Enter the login menu
2. Click on the Forgot Password? button
3 Enter the email address you used to register
4. Receive an email and follow the instructions provided in it
Moments are created automatically by our technology.
Moments are suggested game tags marked on the event timeline.
Moments can be created automatically by our AI technology (for selected sports) or manually created by anyone on your team with the You App. These moments can be seen by anyone invited to your team. Highlight reels can also be created from these moments.
1. You can create highlight clips directly from the tracking version of the video using the You App. To start clipping, enter the landscape mode while playing the video. You will see the scissors icon; use it to start clipping. Then just follow the instructions on the screen. Once the clipping is finished, it takes a few minutes for the clip to generate. It will then appear in the My Album section. All clips made in You App will also show up in the My Videos section on the web portal.
2. You can create a highlight clip out of your moments. Select one, several, or all moments in your moments reel and click on the Create Clip button that will appear for you. Clip creation may take from 2 to 5 minutes depending on how many moments are in it. While the clip is being created, you will see it marked “Clip creation in progress” in your My Album section. Once the clip is ready, you will be notified about it.
Once a game has been uploaded, it will go to our Cloud where our technology will take over. We’ll track the ball by panning and zooming in/out at the appropriate times.
When the game is ready, you will receive an email and app notification about it.
You can find pricing listed on our site here
For more pricing questions, reach out to our support team at you.support@pixellot.tv or schedule a quick call with one of our sales reps.
If you’re planning to film a single team and single sport, we recommend the Team package.
If you’re planning to film multiple teams and/or sports, we recommend the Club package.
For any more specific questions, please reach out to our support team:you.support@pixellot.tv
1. Log into your You account here.
2. Go to the You Profile section.
3. Find the Email field and enter the new email in the box.
4. Press the Save button.
1. Log into your You account here.
2. Go to the You Profile section.
3. Change the information about your account.
4. Press the Save button.
Each camera’s Wi-Fi name is Pix-XXXXX, where XXXXX is the last digits of the camera’s serial number. You can find it on the camera’s sticker starting with LEM66.
Before Uploading The Game
Air
Press the Edit Event Details button to change the event information before uploading the event.
Action/GoPro
Edit event information at the Edit Details menu in the Pixellot Uploader desktop app.
After Uploading The Game
1. Log in to the You App on your smartphone
2. Find the event you need
3. Press the three-dot menu at the top right corner of the event window
4. Choose the Edit Event option
5. Change the event details and press the Save button
The panoramic view is only available with the Air camera within the My Videos section of the You profile. This view allows you to move around and zoom in/out around the entire screen, letting you view other portions of the footage that the tracking is not focused on.
Panoramic view is the panoramic non-tracking version of the event,allowingcustomers to navigate the game using the navigation and zooming tool.
1. You can create highlight clips directly from the tracking version of the video using the You App. To start clipping, enter the landscape mode while playing the video. You will see the scissors icon on the right side; use it to start clipping. Then just follow the instructions on the screen. Once the clipping is finished, it takes a few minutes for the clip to generate. Once it’s finished, it will appear in your My Album section. All clips created in You App will show up in the My Videos section on the web portal.
2. You can create a highlight clip out of your moments. Select one, several, or all moments in your moments reel and click the Create Clip button that appears upon selection. Clip creation may take from 2 to 5 minutes, depending on how many moments are in it. While the clip is being created, you will see it marked “Clip creation in progress” in your Album section. Once the clip is ready, you will be notified about it.
3. You can also create a highlight clip from the moments in the My Videos section of the web portal. Choose moments that you want to unite into a clip and press the Create Clip button. Wait a few minutes and the created clip will appear in the Clip section for you.
