Q: What are the available subscription plans?

Our subscription plans are listed on our site here . We currently offer a Team and Club package. The Team package is great for a single team and single sport. The Club package is great for multiple teams and sport types. For any more specific questions, please reach out to our support team you.support@pixellot.tv

Q: How can I restore my login details?

Website 1. Go to the login page 2. Click on the Forgot Password button 3 Enter the email address you used to register 4. Receive an email and follow the instructions provided in it Control App: 1. Enter the login menu 2. Click on the Forgot Password? button 3 Enter the email address you used to register 4. Receive an email and follow the instructions provided in it You App: 1. Enter the login menu 2. Click on the Forgot Password? button 3 Enter the email address you used to register 4. Receive an email and follow the instructions provided in it

Q: How do I change the email for the account admin?

1. Log into your You account here . 2. Go to the You Profile section. 3. Find the Email field and enter the new email in the box. 4. Press the Save button.

Q: How do I change my account details?

1. Log into your You account here . 2. Go to the You Profile section. 3. Change the information about your account. 4. Press the Save button.

Question 1

How do I upload games?

Eran Arie · Accepted Answer

Air Please check our demo video here 1. Turn on your Air camera and wait for the green LED light to appear 2. Connect the Air camera to the internet using the supplied Ethernet cord, then wait for the blue LED light to appear, indicating that the camera has made an internet connection 3. Connect to your Air camera via Wi-Fi 4. Enter the Control App and connect to the camera 5. Find the event you would like to upload in the recorded events list 6. Press the “Edit Event Details” button and fill in the event information, then save it 7. Press the “Upload Now” button and let the camera upload your event Action Please check our demo video here

You will need to use the Pixellot Uploader desktop app with your PC or MAC. Go to the Uploading section of Get Started for more information on how to download and install the Pixellot Uploader desktop app.
The installation file will be located in the downloads folder, per your browser configuration. If the file size is zero, something went wrong with the download, so download it again. After installation, the Pixellot You Uploader icon will be located on the desktop or in the applications menu/folder.
Open the Pixellot Uploader desktop application and log in with your You profile credentials and select the SJCam option.
Connect your SJ camera to the PC/laptop using the supplied USB cord.
Follow the Pixellot Uploader instructions for the uploading process.
It is important not to disconnect the camera, disconnect the PC/laptop from the internet, or power off the PC/laptop while the upload is in progress.

GoPro

You will need to use the Pixellot Uploader desktop app with your PC or Mac. Go to the Uploading section of Get Started for more information on how to download and install the Pixellot Uploader desktop app.
The installation file will be located in the downloads folder, per your browser configuration. If the file size is zero, something went wrong with the download, so download it again. After installation, the Pixellot You Uploader icon will be located on the desktop or in the applications menu/folder.
Open the Pixellot Uploader desktop application, then log in with your You profile credentials and select the GoPro option.
Follow the Pixellot Uploader instructions for the uploading process.
It is important not to take out the SD card, disconnect the PC/laptop from the internet, or power off the PC/laptop while the upload is in progress.

For more information, see our GoPro Getting Started Guide.

Question 2

What are the available subscription plans?

Eran Arie · Accepted Answer

Our subscription plans are listed on our site here. We currently offer a Team and Club package.

The Team package is great for a single team and single sport.

The Club package is great for multiple teams and sport types.

For any more specific questions, please reach out to our support team you.support@pixellot.tv

Question 3

How can I change my team's sport type?

Eran Arie · Accepted Answer

Changing a team’s sport type is possible with a Club package.

With the Team package, you’re only offered a single sport type.

With the Club package, you may create a new team in your You profile (under the Manage Teams section) and select your desired sport.

Question 4

How can I restore my login details?

Eran Arie · Accepted Answer

Website
1. Go to the login page
2. Click on the Forgot Password button
3 Enter the email address you used to register
4. Receive an email and follow the instructions provided in it

Control App:
1. Enter the login menu
2. Click on the Forgot Password? button
3 Enter the email address you used to register
4. Receive an email and follow the instructions provided in it

You App:
1. Enter the login menu
2. Click on the Forgot Password? button
3 Enter the email address you used to register
4. Receive an email and follow the instructions provided in it

Question 5

How are moments generated?

Accepted Answer

Moments are created automatically by our technology.

Moments are suggested game tags marked on the event timeline.
Moments can be created automatically by our AI technology (for selected sports) or manually created by anyone on your team with the You App. These moments can be seen by anyone invited to your team. Highlight reels can also be created from these moments.

Question 6

How do I create clips from the app?

Accepted Answer

1. You can create highlight clips directly from the tracking version of the video using the You App. To start clipping, enter the landscape mode while playing the video. You will see the scissors icon; use it to start clipping. Then just follow the instructions on the screen. Once the clipping is finished, it takes a few minutes for the clip to generate. It will then appear in the My Album section. All clips made in You App will also show up in the My Videos section on the web portal.

2. You can create a highlight clip out of your moments. Select one, several, or all moments in your moments reel and click on the Create Clip button that will appear for you. Clip creation may take from 2 to 5 minutes depending on how many moments are in it. While the clip is being created, you will see it marked "Clip creation in progress" in your My Album section. Once the clip is ready, you will be notified about it.

Question 7

What happens after I upload a game?

Accepted Answer

Once a game has been uploaded, it will go to our Cloud where our technology will take over. We’ll track the ball by panning and zooming in/out at the appropriate times.
When the game is ready, you will receive an email and app notification about it.

Question 8

What is the cost of the service?

Eran Arie · Accepted Answer

You can find pricing listed on our site here For more pricing questions, reach out to our support team at you.support@pixellot.tv or schedule a quick call with one of our sales reps.

Question 9

What subscription plan should I choose?

Accepted Answer

If you’re planning to film a single team and single sport, we recommend the Team package.

If you’re planning to film multiple teams and/or sports, we recommend the Club package.

For any more specific questions, please reach out to our support team:you.support@pixellot.tv

Question 10

How do I change the email for the account admin?

Eran Arie · Accepted Answer

1. Log into your You account here. 2. Go to the You Profile section. 3. Find the Email field and enter the new email in the box. 4. Press the Save button.

Question 11

How do I change my account details?

Eran Arie · Accepted Answer

1. Log into your You account here. 2. Go to the You Profile section. 3. Change the information about your account. 4. Press the Save button.

Question 12

How do I edit event information?

Eran Arie · Accepted Answer

Before Uploading The Game

Air
Press the Edit Event Details button to change the event information before uploading the event.

Action/GoPro
Edit event information at the Edit Details menu in the Pixellot Uploader desktop app.

After Uploading The Game

1. Log in to the You App on your smartphone

2. Find the event you need

3. Press the three-dot menu at the top right corner of the event window

4. Choose the Edit Event option

5. Change the event details and press the Save button

Question 13

How do I create highlights?

Eran Arie · Accepted Answer

1. You can create highlight clips directly from the tracking version of the video using the You App. To start clipping, enter the landscape mode while playing the video. You will see the scissors icon on the right side; use it to start clipping. Then just follow the instructions on the screen. Once the clipping is finished, it takes a few minutes for the clip to generate. Once it’s finished, it will appear in your My Album section. All clips created in You App will show up in the My Videos section on the web portal.

2. You can create a highlight clip out of your moments. Select one, several, or all moments in your moments reel and click the Create Clip button that appears upon selection. Clip creation may take from 2 to 5 minutes, depending on how many moments are in it. While the clip is being created, you will see it marked "Clip creation in progress" in your Album section. Once the clip is ready, you will be notified about it.

3. You can also create a highlight clip from the moments in the My Videos section of the web portal. Choose moments that you want to unite into a clip and press the Create Clip button. Wait a few minutes and the created clip will appear in the Clip section for you.

Question 14

Can I change the game's details after it uploads?

Accepted Answer

You can change the game’s details via the You App once it is ready.

1. Log in to the You App on your smartphone

2. Find the event you need

3. Press the three-dot menu at the top right corner of the event window

4. Choose the Edit Event option

5. Change the event details and press the Save button

Question 15

How do I change my subscription?

Eran Arie · Accepted Answer

Please reach out to our Support team via you.support@pixellot.tv or simply start a live-chat session at you.pixellot.tv to get help with the subscription change.

Question 16

How do I delete games from the app?

Accepted Answer

Control App Air

1. Log in to the Control App
2. Press the three-dot menu of the selected video in the recordings list
3. Choose the Delete option from the menu

Action App

1. Launch the Control App
2. Go to the Album menu on the Action App
3. Find the event you need and choose the Delete option from the menu

You App

1. Log in to the You App

2. Find the event you need via the search option or swiping left-right

3. Press the three-dot menu at the top-right corner of the video

4. Choose the Delete option

Question 17

What's the difference between highlights and moments?

Accepted Answer

Highlights are individually created in the You App. These highlights can only be seen by the individual who created them. The rest of the team can’t see them.

Moments are suggested game tags marked on the event timeline.
Moments can be created automatically by our AI technology (for selected sports) or manually created by anyone on your team with the You App. These moments can be seen by anyone invited to your team. Highlight reels can also be created from these moments.

Question 18

What are moments?

Accepted Answer

Moments are suggested game tags marked on the event timeline.
Moments can be created automatically by our AI technology (for selected sports) or manually created by anyone on your team with the You App. These moments can be seen by anyone invited to your team. Highlight reels can also be created from these moments.

Question 19

How do I add a new team to my club account?

Accepted Answer

1. Log into your account here: https://you.pixellot.tv/my/login/

2. Go into the Manage Team section from the main page

3. Press the Add Team button at the top-right corner

4. Fill in the Team Name and Sport fields and press Save

Question 20

Can I pause my subscription plan?

Eran Arie · Accepted Answer

Yes, you may pause your subscription at any time while on a monthly subscription plan. Pausing a subscription does not apply to an annual subscription plan since it’s a prepayment for the entire year (12 months). See here on how to pause your subscription: Pause Subscription Instructions

Question 21

How do I invite an admin via the Invite Coach button?

Eran Arie · Accepted Answer

1. Log in into your account here 2. Go into the Manage Team section from the main page 3. Choose the team to which you want to invite a coach and press the Go button 4. You will see a purple Invite a Coach button—click it and enter the email of the person you would like to invite 5. Repeat steps 3-4 for each team to which you want to invite an admin. After the invitation is sent, the person who you invited will receive an email and will need to accept the invitation.

Question 22

How do I add a viewer to my team?

Eran Arie · Accepted Answer

1. Log in to the You App 2. Go to the My Teams menu from the main left top menu 3. Choose your desired team 4. Tap on the plus sign at the right bottom corner 5. Share the invitation via preferred option Once the invitation is accepted, the viewer will be able to watch the team's events via the app or the website. To watch events at our Web portal, please log in here

Question 23

How do I remove an invited admin from a team?

Eran Arie · Accepted Answer

Invited admins can only leave teams on their own. Please ask the invited admin to log in to the You App, go to the Team menu and press the Leave Team button. After this action is performed, the invited admin will no longer have access to the team. You can also reach our Support team for help: email us at you.support@pixellot.tv or simply start a live-chat session at you.pixellot.tv.

Question 24

What is the difference between a viewer and an admin?

Accepted Answer

Admins have full access to record, upload/download and manage team content.

Question 25

How do I edit my team's details?

Eran Arie · Accepted Answer

Team account: 1. Log into your account here:https://you.pixellot.tv/my/login/ 2. Go to the You Profile section 3. Edit the Team information in the relevant fields 4. Press the Save button Club account: 1. Log into your account here:https://you.pixellot.tv/my/login/ 2. Go to the Manage Teams section 3. Press the Go button for the selected team 4. Edit the Team information in the relevant fields 4. Press the Save button

Question 26

How can I add or edit team members?

Eran Arie · Accepted Answer

Add viewer 1. Log in to the You App 2. Go to My Teams from the main left top menu 3. Choose the team you need 4. Tap on the plus sign at the right bottom corner 5. Share the invitation via your preferred option Once the invitation is accepted, the viewer will be able to watch the team's events via app or website. To watch events at our Web portal, please log in here Add admin 1. Log in into your account here: https://you.pixellot.tv/my/login/ 2. Go to the Manage Team section from the main page 3. Choose a team you want to invite a coach to and press the Go button 4. You will see a purple button marked Invite a Coach—click it and enter the email of a person you would like to invite 5. Repeat steps 3-4 for each team to which you want to invite an admin. After the invitation is sent, the person you invited will receive an email and will need to accept the invitation. Remove viewer 1. Log into the You App 2. Go to the My Teams menu 3. Select the team you need 4. Press the three-dot menu at the viewer’s name 5. Choose the Remove option Remove admin Currently, invited admin must leave the team on their own. Please ask the invited admin to log in to the You App, go to the Team menu and press the Leave Team button. After the action is performed, the invited admin will no longer have access to the team. You can also reach our Support team for help: email at you.support@pixellot.tv or simply start a live-chat session at you.pixellot.tv.

Question 27

How does someone become an admin of my team?

Eran Arie · Accepted Answer

You Web 1. Log in into your account here 2. Go into the Manage Team section from the main page 3. Choose a team to which you want to invite a coach and press the Go button 4. You will see a purple button marked Invite a Coach—click it and enter the email of a person you would like to invite 5. Repeat steps 3-4 for each team you want to invite an admin to After the invitation is sent, the person you invited will receive an email and will need to accept the invitation. You App 1. Go through the You App 2. Press the 3 lines at the top left 3. Choose My Teams and select your team 4. Press the plus button in the bottom right to add someone as a viewer 5. Once they have joined, upgrade them to an admin by selecting the 3 dots next to their name.

Question 28

What is the difference between the Team and Club Subscription Packages?

Accepted Answer

The Team plan allows you to have one team of one sport type in your account, while the Club plan allows you to create an unlimited number of teams of all supported sport types.

Question 29

How do I change my team's name?

Eran Arie · Accepted Answer

Team account 1. Log into your account here: https://you.pixellot.tv/my/login/ 2. Go to the You Profile section 3. Edit the team’s name in the Team Name field 4. Press the Save button Club account 1. Log into your account here: https://you.pixellot.tv/my/login/ 2. Go to the Manage Teams section 3. Press the Go button for the selected team 4. Edit the team’s name in the Team Name field 5. Press the Save button

Question 30

Games are not uploading, what can I do?

Eran Arie · Accepted Answer

Air Games may not be uploaded when there is an issue with your internet connection. Please make sure your camera is turned on and the blue LED light is showing. This light indicates that you are connected to the internet. If you don’t see a blue LED light, restart your home/office modem: this usually fixes most connection issues. If you still can’t see a blue LED light, follow these steps:

Make sure you have the latest version of the Control app
Turn off your Air camera
Disconnect the Ethernet cord from the camera
Connect the Ethernet cord back into your Air camera's Ethernet port
Connect the other end of the Ethernet cord into the internet port on your router
Turn on the Air camera
Wait for the green LED light to come up, then wait another minute for the blue LED light to show up

You can also reach our Support team for help: email at you.support@pixellot.tv or simply start a live-chat session at you.pixellot.tv. Action 1. Verify your SJ Camera is connected to the PC/laptop via the USB cable 2. Verify your SJ Camera is turned on 3. Verify that the internet connection for your PC/laptop is present and stable 4. Make sure you successfully went through all steps in the Pixellot Uploader tool You can also reach our Support team for help: email at you.support@pixellot.tv or simply start a live-chat session at you.pixellot.tv. GoPro 1. Verify your SD card is inserted into PC/laptop and it is recognized 2. Verify that the internet connection for your PC/laptop is present and stable 3. Make sure you successfully went through all steps in the Pixellot Uploader tool You can also reach our Support team for help: email at you.support@pixellot.tv or simply start a live-chat session at you.pixellot.tv.

Question 31

uploading is taking a long time&mdash;what should I do?

Eran Arie · Accepted Answer

Slow internet speeds can be caused by a number of things. You can generally fix a slow internet connection if the issue is on your end. A simple restart of your modem and your router (or all-in-one wireless gateway) can sometimes speed up your connection. But your slow speeds may also be the result of problems on your provider’s end. Here are some great tips on what can help you fix it: Check Bandwidth You can check your bandwidth using a free, online speed test such as https://www.speedtest.net/ . An upload speed of 5/Mbps is the minimum you need to be able to upload 2 hours of footage within 3-5 hours. Less than 5/Mbps will take a long time. Avoid Overloading Your Router: If there are multiple devices (from other individuals) joined to your router or hotspot, try to avoid video streaming services (e.g. Netflix, YouTube TV, etc.) which will negatively effect your bandwidth. Upgrade Your Internet Plan: Consider switching to a higher plan of 100Mbps to 1Gbps with a bigger data cap. An upgraded internet plan can support more devices on a shared bandwidth without significantly bringing down the upload speed. If this issue persists, please reach our Support team via you.support@pixellot.tv.

Question 32

I completed the upload, but I can't see the game yet where can I see it?

Eran Arie · Accepted Answer

It may take up to 4-6 hours to process the uploaded game. You will get email and app notifications once the game is ready to watch. If this issue persists, please reach our Support team via you.support@pixellot.tv.

Question 33

I received the camera and did a test video, but I don&rsquo;t see it published, why?

Accepted Answer

Was your test footage filmed at a field or court? If not, the video might have been rejected. Our technology requires the camera to be set up at mid-field or court in order to process the footage.Our Support team sends a notification confirming we have received your test event and approved it if all went well.

Question 34

How do I view games?

Eran Arie · Accepted Answer

You can view your games on the Web platform or using You App on mobile. YOU APP Here you can find a quick intro to our You App

Launch the You App and log into your You account
Find the game via the search tool by the game name, or just swipe between games
The game videos start playing automatically

YOU Web For account admins: 1. Log into your account here 2. Go to the My Videos section 3. Navigate between games in the Videos and Teams tabs or use the search tool 4. Click on the selected video to start watching it For viewers or coaches: 1. Log into your account here 2. Navigate between games in the Videos and Teams tabs or use the search tool 3. Click on the selected video to start watching it

Question 35

How do I download a game?

Eran Arie · Accepted Answer

You can request video download both from the Web portal and the You App. These instructions are for requesting a download link from You Web: 1. Log into your account here 2. Go to My Videos section 3. Find the video you would like to download and click on it 4. Under the video you will see a Share Menu bar; find the Request Video Export button and click on it 5. The download link will be sent to your email 6. Once you've received the email, you should see a link to the game; select the link to start the download. These instructions are for requesting a download link from You App: 1. Open the You app 2. Find the video you would like to download 3. Select the share button at the top left 4. You should see an option that says Export Video—select it 5. Your email address should pop up along with a message stating that the export will be sent to your email 6. Once you've received the email, you should see a link to the game; select the link to start the download. You can check here a demo video of how to use our You App.

Question 36

How do I delete a published event?

Accepted Answer

You can delete a published event via the You App.

1. Log in to the You App

2. Find the event you need via search option or swiping left-right

3. Press the three-dot menu at the top-right corner of the video

4. Choose the Delete option

Question 37

How do I change the event name once it&rsquo;s published?

Accepted Answer

You can change the event name via the You App.

1. Log into the Pixellot You app

2. Find the event you need

3. Click on the three vertical dots icon at the top-right corner of the video player

4. Choose the Edit option

5. Enter a new event name in the Event Title field

Question 38

How do I share a game?

Eran Arie · Accepted Answer

You can share the game via You App or Web platform. You App 1. Launch the You App and log into your account 2. Find the game you need 3. Press the Share button at the top right corner of the video 4. Choose your preferred option to share the game Web 1. Log into your account here 2. Find the game you need 3. Press the Share button at the top right corner of the video 4. Choose your preferred option to share the game

Question 39

Can I upload a game to YouTube?

Accepted Answer

Yes, you can! Download the game to your PC and upload it directly to YouTube.

Question 40

Can I share a game on WhatsApp?

Eran Arie · Accepted Answer

You can share a game on WhatsApp via the You App or Web platform. You App 1. Launch the You App and log into your account 2. Find the game you need 3. Press the Share button at the top right corner of the video 4. Choose the WhatsApp option to share the game Web 1. Log into your account here 2. Find the game you need 3. Press the Share button at the top right corner of the video 4. Choose the WhatsApp option to share the game

Question 41

How long will it take for my video to show up?

Accepted Answer

Generally, it will take up to 4–6 hours to process a 90–120-minute game after it uploads. However, your current upload speed can affect the process greatly.

Question 42

Do you automatically produce highlights per player?

Accepted Answer

We do produce highlights per player for basketball. For other sports, we generate all moments in play, so you can easily produce any type of highlight you want.

Question 43

Where should I locate the camera in the venue?

Eran Arie · Accepted Answer

Air In this video you can see a more detailed explanation about where to locate the camera in the venue Place the camera at center field, center court or center net. You need to place the camera near the halfway line in a place with a view of the whole field 3m (10 feet) and beyond, and where it will be safe from people or other hazards. Action / GoPro In this video you can see a more detailed explanation about where to locate the camera in the venue If you haven’t picked up the trending topic here, we can’t stress this enough! Where you set up to record is very important and a key factor in our AI’s ability to track the action of the game and players. So, here we go again! Make sure you mount and place your camera at mid-court, mid-field, mid-ice, mid-pitch, etc. You must record at mid-field! Capture the full field of play by positioning the camera on an elevated surface or a good distance back from the sidelines. Keep it safe from spectators or rowdy fans!

Question 44

Which tripod should I pick?

Accepted Answer

indoor tripod for indoor sports, outdoor for outdoor sports, high outdoor tripod for better tactical output. With SJ or GoPro you can also use a Magic Arm.

Question 45

Can I use a standard tripod?

Accepted Answer

For the best experience, we highly recommend one of our provided tripod options. If you decide not to use one of ours, we recommend finding a tripod that’s very similar.

Question 46

How do I use the quick-release angle adaptor?

Eran Arie · Accepted Answer

Check this video to see how it should be done

Question 47

Which camera should I choose?

Eran Arie · Accepted Answer

We recommend choosing your camera based on your sport type. Air Camera Soccer, basketball, American football, hockey, volleyball and lacrosse. Action Camera Basketball, volleyball, baseball, softball and hockey. GoPro 7, 8, 9, and 10 We don’t sell GoPros, but our software is compatible with these cameras. Using our software, GoPro can film basketball, volleyball, baseball, softball and hockey.

Question 48

What is the differenced between the Action camera and the Air camera?

Eran Arie · Accepted Answer

Both cameras are great, we recommend choosing your camera based on your sport type. Air is best for: Soccer, basketball, volleyball, hockey, lacrosse, American football. Action/GoPro is best for: Basketball, volleyball, hockey, baseball, softball.

Question 49

Where are my videos being stored?

Accepted Answer

Your video content is stored on our cloud network, and 12 months of cloud storage is included with your subscription. After 12 months, we will start to reach out to see what content we can delete from your profile to keep it clutter-free.

Question 50

Can I download from the camera to my PC?

Eran Arie · Accepted Answer

Yes, all published events can be downloaded to PC. Each game or practice must go through our AI processing first. Once it’s finished, it will publish automatically to your You profile. Once published, you may download the game to your computer or an external hard drive if you’d like.

Question 51

What camera should I use for indoor sports?

Eran Arie · Accepted Answer

Action/GoPro Basketball, volleyball, hockey, baseball, softball.

Question 52

What camera should I use for outdoor sports?

Eran Arie · Accepted Answer

Air Soccer, basketball, volleyball, hockey, lacrosse, American football. Action/GoPro Baseball and Softball

Question 53

Do you support live streaming?

Brandon Cremeen · Accepted Answer

The Air camera does not include live streaming currently but this is a feature we are working on.

Question 54

What is the video quality?

Accepted Answer

Video is recorded in 4K quality (Air camera: each camera 4K). The output video quality is 1080p for the Air and 720p for Action/GoPro.

Question 55

The video colors are off&mdash;what can I do?

Eran Arie · Accepted Answer

Different lighting conditions can affect the video colors: for outdoor events it can be rain or sunbeams hitting the camera lenses directly. For this reason, it’s best to locate the camera on the side opposite to the sunlight.

Question 56

How does the camera connect to the internet?

Eran Arie · Accepted Answer

Air The Air camera is connected to the internet via Ethernet connection Action The Action camera is connected to the internet via USB cable to the PC/laptop to upload the game. GoPro The SD card is taken out of the camera and inserted into an SD card reader, which must be inserted into your PC/laptop to upload the game.

Question 57

How many hours can be recorded?

Eran Arie · Accepted Answer

Air Up to 13 hours Action/GoPro Up to 6 hours

Question 58

How do I reset my account login password?

Eran Arie · Accepted Answer

Website: 1. Go to the log in page 2. Click on the Forgot Password? button 3. Enter the email address you used for registering 4. You will receive an email; follow the instructions provided in it Control App: 1. Enter the log in menu 2. Click on the Forgot Password? button 3. Enter the email address you used for registering 4. You will receive an email; follow the instructions provided in it You App: 1. Enter the log in menu 2. Click on the Forgot Password? button 3. Enter the email address you used for registering 4. You will receive an email; follow the instructions provided in it

Question 59

Do you store the games on the camera?

Accepted Answer

Yes, the recorded games are stored on the camera until you remove them to clear space for new recordings.

Question 60

Can I delete games from the camera, and will I still have access to them?

Accepted Answer

Yes, you can delete processed and published games from your camera. You will have access to the published games online for 12 months or you can easily download your games to your PC.

Question 61

Does the camera automatically track players' jerseys?

Accepted Answer

Our technology tracks the ball and action. One feature we currently have of this type is for basketball. It includes automated player highlights based on the player’s jersey number.

Question 62

What will I get after games are uploaded?

Accepted Answer

We produce highlights and moments (suggested tags) for your soccer, basketball, baseball or softball game. We produce player highlights for basketball. There is also functionality to create your own highlights and moments.

Question 63

Do you automatically produce highlights per player?

Accepted Answer

Yes, we automatically produce highlights per player for basketball games.

Question 64

Is there a way to remove audio from a game?

Eran Arie · Accepted Answer

Air Check this video to learn more 1. Launch the Control App and connect to your camera 2. Tap on the three-dot menu of the selected event 3. Click on Edit Details 4. Select the Remove audio from the recording option 5. Press the Save button Action/GoPro 1. Launch the Pixellot Uploader and log in at your account 2. Follow the Pixellot Uploader instructions and select the video for the upload 3. In the Event Details menu, select the Disable audio option.

SUPPORT CENTER

FAQ

How do I upload games?

What are the available subscription plans?

How can I change my team’s sport type?

How can I restore my login details?

How are moments generated?

How do I create clips from the app?

What happens after I upload a game?

What is the cost of the service?

What subscription plan should I choose?

How do I change the email for the account admin?

How do I change my account details?

How do I edit event information?

How do I create highlights?

Can I change the game’s details after it uploads?

How do I change my subscription?

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FAQ

How do I upload games?

What are the available subscription plans?

How can I change my team’s sport type?

How can I restore my login details?

How are moments generated?

How do I create clips from the app?

What happens after I upload a game?

What is the cost of the service?

What subscription plan should I choose?

How do I change the email for the account admin?

How do I change my account details?

How do I edit event information?

How do I create highlights?

Can I change the game’s details after it uploads?

How do I change my subscription?

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