Or, choose a camera to quickly find the help you need.
Each camera’s Wi-Fi name is Pix-XXXXX, where XXXXX is the last digits of the camera’s serial number. You can find it on the camera’s sticker starting with LEM66.
- First, try adjusting the brightness slider at the bottom of the screen of the Control App. Move the slider to the far right to brighten the video.
- The second option is to enable Low-Light Mode. To access the setting:
- Open the Pixellot Control app.
- Open the recording screen.
- Select the gear icon at the bottom right labeled Settings.
- Turn on the Low-Light Mode using the button on the far right. After selecting it, the setting should be labeled On.
I’m using iPhone and mistakenly chose not to allow Pixellot Control to find and connect to other devices—what do I do now?
Go to the Pixellot Control app settings, in the mobile device settings menu, and enable accessing devices on the network.
I’m using Android phone and mistakenly chose not to allow Pixellot Control to connect to the Air network, because it was detected that it does not have internet what do I do now?
In the mobile device Wi-Fi settings (network named Pix-xxxxx), choose to forget the Air camera’s network and then reconnect to it, choosing to enable the Air connection even though an internet connection is not detected.
The submit button is disabled until all mandatory details have been entered. Check that you have not left a field without a choice or entry.
1. Let the app try to reconnect to the camera for a few seconds.
2. Verify that your mobile device is still connected to the camera’s Wi-Fi. If not, reselect it in the mobile device’s Wi-Fi settings.
3. If still there is an issue, relaunch the Pixellot Control app and try again.
4. If the issue still occurs after restarting the app, go to the mobile device’s Wi-Fi settings, forget the network, and reconnect to the Pixellot Air Camera’s Wi-Fi.