GoPro Support Center
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First time users? Be sure to check our Starter Guide
FAQ
Yes, you can move. The mobile app can disconnect and connect to the camera as needed, and that does not affect the camera’s recording activities. If the camera is currently recording, it will continue to record even if the mobile device moved away from the camera, and/or the mobile camera’s app got disconnected.
You should place the camera as follows:
- As close as possible to the mid-line
- Beyond the head height of the players
- As close as possible where the cam sees the whole court, preferably all 4 corners
- A safe place that will not disturb or be a hazard to others, and will not get hit
- Avoid setting the camera in a place that it will have direct light/sunlight that may disturb/blind the camera’s view
The action cam needs to be fixed during recording and does not move. The automatic tracking of the ball is done by the Pixellot software, on the uploaded game video.
Some cameras, like the Yi 4K camera, have a recording file size setting, which may affect the maximum concurrent recording time. For the Yi 4K camera, make sure in settings, that the file size is set to 4GB (and not set to MAX)
The camera remains fixed during recording and records the panoramic view of the game. Once you finished recording, you will then upload the game to the Pixellot You cloud platform, that with its A.I, software, will generate the automatic production & highlights videos.
This could be because something is blocking a clear view of the lens.
- Remove any protective film from the camera lens
- Clean camera lens with a suitable cleaning cloth
Record a short video to verify that the issue is resolved.
Yes, but do not move the camera for a specific game. Do the start/stop recording from the camera’s control app.
Motion blur can be dramatically reduced, by optimizing the Shutter/Exposure settings of your action camera. Specifically for GoPro, refer to the camera setting section of the setup & record guide.
My camera’s screen seemed to turn off during recording – is this ok? Is my camera still recording?
Yes, this is normal. Some cameras turn off the screen, during recording, to save power. The camera is till recording normally. To view the camera’s status in these cases, best to use the camera’s mobile app.
A few optional solutions to explore:
- You might need to get near the camera, so the mobile device can connect to the camera’s hotspot WiFi network. In some cases, you may need to disconnect from the current WiFi connection, so the mobile device will connect to the camera
- Camera may be turned off – check if it is on by viewing the camera’s status LED (if the camera has turned off, it might be because its battery is low)
- If you recently updated the OS of your mobile device, you may need to update the camera’s mobile app. In some cases, you may need to uninstall and reinstall the camera’s mobile app
- You may need to enter your device WiFi settings, forget the camera’s hotspot network, and re-connect to the Camera’s network
Specifically for Yi mobile app and iOS 13:
- Follow the instruction in this video for setting it up
- After installing the app, make sure to trust the Yi vendor, in the General -> Profiles settings
- Make sure to grant Location Services to the app (prompted on first trial to connect to the camera)
Use the cam mobile app to monitor recording, battery, left recording time. verify that the cam sees the court correctly and was not moved.
- Try to tilt the cam a bit / change angle, where you still see the court. Manually change the exposure settings of the cam to a bit darker. Consider a different mounting location.
- Make sure that your camera’s video setting is set correctly for your region – NTSC (30FPS) for US, PAL (25FPS) for Europe.
For this, you will need to enhance your remote control of the camera, by using the camera’s mobile app. Install the cam mobile app (prepare at home), and use it for live view & recording.
You do not need a WiFi Internet connection to record, however, the communication between the camera and the camera’s mobile app is done via WiFi. For this you need to have WiFi enabled on your mobile device that has the Camera’s app installed, and WiFi should be enabled in the camera (usually this is the default).
Equipment & Preparations
Yes, you can move. The mobile app can disconnect and connect to the camera as needed, and that does not affect the camera’s recording activities. If the camera is currently recording, it will continue to record even if the mobile device moved away from the camera, and/or the mobile camera’s app got disconnected.
You should place the camera as follows:
- As close as possible to the mid-line
- Beyond the head height of the players
- As close as possible where the cam sees the whole court, preferably all 4 corners
- A safe place that will not disturb or be a hazard to others, and will not get hit
- Avoid setting the camera in a place that it will have direct light/sunlight that may disturb/blind the camera’s view
The action cam needs to be fixed during recording and does not move. The automatic tracking of the ball is done by the Pixellot software, on the uploaded game video.
Some cameras, like the Yi 4K camera, have a recording file size setting, which may affect the maximum concurrent recording time. For the Yi 4K camera, make sure in settings, that the file size is set to 4GB (and not set to MAX)
The camera remains fixed during recording and records the panoramic view of the game. Once you finished recording, you will then upload the game to the Pixellot You cloud platform, that with its A.I, software, will generate the automatic production & highlights videos.
This could be because something is blocking a clear view of the lens.
- Remove any protective film from the camera lens
- Clean camera lens with a suitable cleaning cloth
Record a short video to verify that the issue is resolved.
Yes, but do not move the camera for a specific game. Do the start/stop recording from the camera’s control app.
Motion blur can be dramatically reduced, by optimizing the Shutter/Exposure settings of your action camera. Specifically for GoPro, refer to the camera setting section of the setup & record guide.
My camera’s screen seemed to turn off during recording – is this ok? Is my camera still recording?
Yes, this is normal. Some cameras turn off the screen, during recording, to save power. The camera is till recording normally. To view the camera’s status in these cases, best to use the camera’s mobile app.
A few optional solutions to explore:
- You might need to get near the camera, so the mobile device can connect to the camera’s hotspot WiFi network. In some cases, you may need to disconnect from the current WiFi connection, so the mobile device will connect to the camera
- Camera may be turned off – check if it is on by viewing the camera’s status LED (if the camera has turned off, it might be because its battery is low)
- If you recently updated the OS of your mobile device, you may need to update the camera’s mobile app. In some cases, you may need to uninstall and reinstall the camera’s mobile app
- You may need to enter your device WiFi settings, forget the camera’s hotspot network, and re-connect to the Camera’s network
Specifically for Yi mobile app and iOS 13:
- Follow the instruction in this video for setting it up
- After installing the app, make sure to trust the Yi vendor, in the General -> Profiles settings
- Make sure to grant Location Services to the app (prompted on first trial to connect to the camera)
Use the cam mobile app to monitor recording, battery, left recording time. verify that the cam sees the court correctly and was not moved.
- Try to tilt the cam a bit / change angle, where you still see the court. Manually change the exposure settings of the cam to a bit darker. Consider a different mounting location.
- Make sure that your camera’s video setting is set correctly for your region – NTSC (30FPS) for US, PAL (25FPS) for Europe.
For this, you will need to enhance your remote control of the camera, by using the camera’s mobile app. Install the cam mobile app (prepare at home), and use it for live view & recording.
You do not need a WiFi Internet connection to record, however, the communication between the camera and the camera’s mobile app is done via WiFi. For this you need to have WiFi enabled on your mobile device that has the Camera’s app installed, and WiFi should be enabled in the camera (usually this is the default).
Recording
Yes, you can move. The mobile app can disconnect and connect to the camera as needed, and that does not affect the camera’s recording activities. If the camera is currently recording, it will continue to record even if the mobile device moved away from the camera, and/or the mobile camera’s app got disconnected.
You should place the camera as follows:
- As close as possible to the mid-line
- Beyond the head height of the players
- As close as possible where the cam sees the whole court, preferably all 4 corners
- A safe place that will not disturb or be a hazard to others, and will not get hit
- Avoid setting the camera in a place that it will have direct light/sunlight that may disturb/blind the camera’s view
The action cam needs to be fixed during recording and does not move. The automatic tracking of the ball is done by the Pixellot software, on the uploaded game video.
Some cameras, like the Yi 4K camera, have a recording file size setting, which may affect the maximum concurrent recording time. For the Yi 4K camera, make sure in settings, that the file size is set to 4GB (and not set to MAX)
The camera remains fixed during recording and records the panoramic view of the game. Once you finished recording, you will then upload the game to the Pixellot You cloud platform, that with its A.I, software, will generate the automatic production & highlights videos.
This could be because something is blocking a clear view of the lens.
- Remove any protective film from the camera lens
- Clean camera lens with a suitable cleaning cloth
Record a short video to verify that the issue is resolved.
Yes, but do not move the camera for a specific game. Do the start/stop recording from the camera’s control app.
Motion blur can be dramatically reduced, by optimizing the Shutter/Exposure settings of your action camera. Specifically for GoPro, refer to the camera setting section of the setup & record guide.
My camera’s screen seemed to turn off during recording – is this ok? Is my camera still recording?
Yes, this is normal. Some cameras turn off the screen, during recording, to save power. The camera is till recording normally. To view the camera’s status in these cases, best to use the camera’s mobile app.
A few optional solutions to explore:
- You might need to get near the camera, so the mobile device can connect to the camera’s hotspot WiFi network. In some cases, you may need to disconnect from the current WiFi connection, so the mobile device will connect to the camera
- Camera may be turned off – check if it is on by viewing the camera’s status LED (if the camera has turned off, it might be because its battery is low)
- If you recently updated the OS of your mobile device, you may need to update the camera’s mobile app. In some cases, you may need to uninstall and reinstall the camera’s mobile app
- You may need to enter your device WiFi settings, forget the camera’s hotspot network, and re-connect to the Camera’s network
Specifically for Yi mobile app and iOS 13:
- Follow the instruction in this video for setting it up
- After installing the app, make sure to trust the Yi vendor, in the General -> Profiles settings
- Make sure to grant Location Services to the app (prompted on first trial to connect to the camera)
Use the cam mobile app to monitor recording, battery, left recording time. verify that the cam sees the court correctly and was not moved.
- Try to tilt the cam a bit / change angle, where you still see the court. Manually change the exposure settings of the cam to a bit darker. Consider a different mounting location.
- Make sure that your camera’s video setting is set correctly for your region – NTSC (30FPS) for US, PAL (25FPS) for Europe.
For this, you will need to enhance your remote control of the camera, by using the camera’s mobile app. Install the cam mobile app (prepare at home), and use it for live view & recording.
You do not need a WiFi Internet connection to record, however, the communication between the camera and the camera’s mobile app is done via WiFi. For this you need to have WiFi enabled on your mobile device that has the Camera’s app installed, and WiFi should be enabled in the camera (usually this is the default).
Video Uploading
Yes, you can move. The mobile app can disconnect and connect to the camera as needed, and that does not affect the camera’s recording activities. If the camera is currently recording, it will continue to record even if the mobile device moved away from the camera, and/or the mobile camera’s app got disconnected.
You should place the camera as follows:
- As close as possible to the mid-line
- Beyond the head height of the players
- As close as possible where the cam sees the whole court, preferably all 4 corners
- A safe place that will not disturb or be a hazard to others, and will not get hit
- Avoid setting the camera in a place that it will have direct light/sunlight that may disturb/blind the camera’s view
The action cam needs to be fixed during recording and does not move. The automatic tracking of the ball is done by the Pixellot software, on the uploaded game video.
Some cameras, like the Yi 4K camera, have a recording file size setting, which may affect the maximum concurrent recording time. For the Yi 4K camera, make sure in settings, that the file size is set to 4GB (and not set to MAX)
The camera remains fixed during recording and records the panoramic view of the game. Once you finished recording, you will then upload the game to the Pixellot You cloud platform, that with its A.I, software, will generate the automatic production & highlights videos.
This could be because something is blocking a clear view of the lens.
- Remove any protective film from the camera lens
- Clean camera lens with a suitable cleaning cloth
Record a short video to verify that the issue is resolved.
Yes, but do not move the camera for a specific game. Do the start/stop recording from the camera’s control app.
Motion blur can be dramatically reduced, by optimizing the Shutter/Exposure settings of your action camera. Specifically for GoPro, refer to the camera setting section of the setup & record guide.
My camera’s screen seemed to turn off during recording – is this ok? Is my camera still recording?
Yes, this is normal. Some cameras turn off the screen, during recording, to save power. The camera is till recording normally. To view the camera’s status in these cases, best to use the camera’s mobile app.
A few optional solutions to explore:
- You might need to get near the camera, so the mobile device can connect to the camera’s hotspot WiFi network. In some cases, you may need to disconnect from the current WiFi connection, so the mobile device will connect to the camera
- Camera may be turned off – check if it is on by viewing the camera’s status LED (if the camera has turned off, it might be because its battery is low)
- If you recently updated the OS of your mobile device, you may need to update the camera’s mobile app. In some cases, you may need to uninstall and reinstall the camera’s mobile app
- You may need to enter your device WiFi settings, forget the camera’s hotspot network, and re-connect to the Camera’s network
Specifically for Yi mobile app and iOS 13:
- Follow the instruction in this video for setting it up
- After installing the app, make sure to trust the Yi vendor, in the General -> Profiles settings
- Make sure to grant Location Services to the app (prompted on first trial to connect to the camera)
Use the cam mobile app to monitor recording, battery, left recording time. verify that the cam sees the court correctly and was not moved.
- Try to tilt the cam a bit / change angle, where you still see the court. Manually change the exposure settings of the cam to a bit darker. Consider a different mounting location.
- Make sure that your camera’s video setting is set correctly for your region – NTSC (30FPS) for US, PAL (25FPS) for Europe.
For this, you will need to enhance your remote control of the camera, by using the camera’s mobile app. Install the cam mobile app (prepare at home), and use it for live view & recording.
You do not need a WiFi Internet connection to record, however, the communication between the camera and the camera’s mobile app is done via WiFi. For this you need to have WiFi enabled on your mobile device that has the Camera’s app installed, and WiFi should be enabled in the camera (usually this is the default).
Viewing & Sharing
Yes, you can move. The mobile app can disconnect and connect to the camera as needed, and that does not affect the camera’s recording activities. If the camera is currently recording, it will continue to record even if the mobile device moved away from the camera, and/or the mobile camera’s app got disconnected.
You should place the camera as follows:
- As close as possible to the mid-line
- Beyond the head height of the players
- As close as possible where the cam sees the whole court, preferably all 4 corners
- A safe place that will not disturb or be a hazard to others, and will not get hit
- Avoid setting the camera in a place that it will have direct light/sunlight that may disturb/blind the camera’s view
The action cam needs to be fixed during recording and does not move. The automatic tracking of the ball is done by the Pixellot software, on the uploaded game video.
Some cameras, like the Yi 4K camera, have a recording file size setting, which may affect the maximum concurrent recording time. For the Yi 4K camera, make sure in settings, that the file size is set to 4GB (and not set to MAX)
The camera remains fixed during recording and records the panoramic view of the game. Once you finished recording, you will then upload the game to the Pixellot You cloud platform, that with its A.I, software, will generate the automatic production & highlights videos.
This could be because something is blocking a clear view of the lens.
- Remove any protective film from the camera lens
- Clean camera lens with a suitable cleaning cloth
Record a short video to verify that the issue is resolved.
Yes, but do not move the camera for a specific game. Do the start/stop recording from the camera’s control app.
Motion blur can be dramatically reduced, by optimizing the Shutter/Exposure settings of your action camera. Specifically for GoPro, refer to the camera setting section of the setup & record guide.
My camera’s screen seemed to turn off during recording – is this ok? Is my camera still recording?
Yes, this is normal. Some cameras turn off the screen, during recording, to save power. The camera is till recording normally. To view the camera’s status in these cases, best to use the camera’s mobile app.
A few optional solutions to explore:
- You might need to get near the camera, so the mobile device can connect to the camera’s hotspot WiFi network. In some cases, you may need to disconnect from the current WiFi connection, so the mobile device will connect to the camera
- Camera may be turned off – check if it is on by viewing the camera’s status LED (if the camera has turned off, it might be because its battery is low)
- If you recently updated the OS of your mobile device, you may need to update the camera’s mobile app. In some cases, you may need to uninstall and reinstall the camera’s mobile app
- You may need to enter your device WiFi settings, forget the camera’s hotspot network, and re-connect to the Camera’s network
Specifically for Yi mobile app and iOS 13:
- Follow the instruction in this video for setting it up
- After installing the app, make sure to trust the Yi vendor, in the General -> Profiles settings
- Make sure to grant Location Services to the app (prompted on first trial to connect to the camera)
Use the cam mobile app to monitor recording, battery, left recording time. verify that the cam sees the court correctly and was not moved.
- Try to tilt the cam a bit / change angle, where you still see the court. Manually change the exposure settings of the cam to a bit darker. Consider a different mounting location.
- Make sure that your camera’s video setting is set correctly for your region – NTSC (30FPS) for US, PAL (25FPS) for Europe.
For this, you will need to enhance your remote control of the camera, by using the camera’s mobile app. Install the cam mobile app (prepare at home), and use it for live view & recording.
You do not need a WiFi Internet connection to record, however, the communication between the camera and the camera’s mobile app is done via WiFi. For this you need to have WiFi enabled on your mobile device that has the Camera’s app installed, and WiFi should be enabled in the camera (usually this is the default).
