GoPro Support Center

If you have purchased the Pixellot Action starter kit, you should have a versatile mounting mast/tripod, that should cover your needs in most situations.

Watch our assembly guide for instructions and clarifications on using your starter kit mounting gear.

Alternatively, you can use any other relevant mounting gear. The adequate gear depends mainly on your venue type. For ideal recording, you need to:

• Place the camera in a high enough place above the player’s height
• Be at a distance that will enable to capture the whole court

Guidelines for choosing the right mounting gear:

• If your venue has a Gallery/Bleaches/elevated seating area, you can use a short mast, tripod, or friction arm.
• If you are mounting the camera close to the court’s line, or at the field level, use a stand/mast that can get up to at least 10 feet.

In some cases you can mount on a distant fence, a friction arm may be an ideal choice

You need to use Pixellot Uploader desktop app, with your PC or MAC. Log into your account and click the “uploader” tab to download for Mac or PC. For more details visit the Getting Started Video Guides and choose the “uploading” section.

Mac users, please be advised on current known issue. This is addressed in the “Uploader wont fully install on mac computer”.

It is located in the downloads folder, per your browser configuration. If the file size is “zero”, something went wrong with the download, so download it again. After installation, the Pixellot You Uploader icon is located on the desktop or applications menu/folder.

Verify your internet connection via opening a browser page. Wait at least half an our, and re-check if the problem persists. If still no progress, and internet connection is available, close the Pixellot Uploader, re-open and retry to upload.

There may be several reasons for this:

• The camera is turned off –> turn camera on
• A problem with the camera’s USB data cable –> try to use another cable
• Camera’s storage card (like MicroSD) is not in the camera –> insert the memory card to the camera

Check that you have an internet connection by opening a browser. Check if your computer may have entered a sleep mode.

As long as the internet connection is re-established within 45 minutes, the uploading process will resume automatically, beyond 45 minutes of the internet being down, you will need to re-start the uploading app.

Enter the You Mobile app. Then press the “hamburger menu” on the top right and select “MY TEAMS”. You can now use the “ADD MEMBERS” button to share a link with others to join you team.

Yes, you can move. The mobile app can disconnect and connect to the camera as needed, and that does not affect the camera’s recording activities. If the camera is currently recording, it will continue to record even if the mobile device moved away from the camera, and/or the mobile camera’s app got disconnected.

You should place the camera as follows:

• As close as possible to the mid-line
• Beyond the head height of the players
• As close as possible where the cam sees the whole court, preferably all 4 corners
• A safe place that will not disturb or be a hazard to others, and will not get hit
• Avoid setting the camera in a place that it will have direct light/sunlight that may disturb/blind the camera’s view

The action cam needs to be fixed during recording and does not move. The automatic tracking of the ball is done by the Pixellot software, on the uploaded game video.

Some cameras, like the Yi 4K camera, have a recording file size setting, which may affect the maximum concurrent recording time. For the Yi 4K camera, make sure in settings, that the file size is set to 4GB (and not set to MAX)

The camera remains fixed during recording and records the panoramic view of the game. Once you finished recording, you will then upload the game to the Pixellot You cloud platform, that with its A.I, software, will generate the automatic production & highlights videos.

This could be because something is blocking a clear view of the lens.

• Remove any protective film from the camera lens
• Clean camera lens with a suitable cleaning cloth

Record a short video to verify that the issue is resolved.

Yes, but do not move the camera for a specific game. Do the start/stop recording from the camera’s control app.

If you have purchased the Pixellot Action starter kit, you should have a versatile mounting mast/tripod, that should cover your needs in most situations.

Watch our assembly guide for instructions and clarifications on using your starter kit mounting gear.

Alternatively, you can use any other relevant mounting gear. The adequate gear depends mainly on your venue type. For ideal recording, you need to:

• Place the camera in a high enough place above the player’s height
• Be at a distance that will enable to capture the whole court

Guidelines for choosing the right mounting gear:

• If your venue has a Gallery/Bleaches/elevated seating area, you can use a short mast, tripod, or friction arm.
• If you are mounting the camera close to the court’s line, or at the field level, use a stand/mast that can get up to at least 10 feet.

In some cases you can mount on a distant fence, a friction arm may be an ideal choice

You need to use Pixellot Uploader desktop app, with your PC or MAC. Log into your account and click the “uploader” tab to download for Mac or PC. For more details visit the Getting Started Video Guides and choose the “uploading” section.

Mac users, please be advised on current known issue. This is addressed in the “Uploader wont fully install on mac computer”.

It is located in the downloads folder, per your browser configuration. If the file size is “zero”, something went wrong with the download, so download it again. After installation, the Pixellot You Uploader icon is located on the desktop or applications menu/folder.

Verify your internet connection via opening a browser page. Wait at least half an our, and re-check if the problem persists. If still no progress, and internet connection is available, close the Pixellot Uploader, re-open and retry to upload.

There may be several reasons for this:

• The camera is turned off –> turn camera on
• A problem with the camera’s USB data cable –> try to use another cable
• Camera’s storage card (like MicroSD) is not in the camera –> insert the memory card to the camera

Check that you have an internet connection by opening a browser. Check if your computer may have entered a sleep mode.

As long as the internet connection is re-established within 45 minutes, the uploading process will resume automatically, beyond 45 minutes of the internet being down, you will need to re-start the uploading app.

Enter the You Mobile app. Then press the “hamburger menu” on the top right and select “MY TEAMS”. You can now use the “ADD MEMBERS” button to share a link with others to join you team.

Yes, you can move. The mobile app can disconnect and connect to the camera as needed, and that does not affect the camera’s recording activities. If the camera is currently recording, it will continue to record even if the mobile device moved away from the camera, and/or the mobile camera’s app got disconnected.

You should place the camera as follows:

• As close as possible to the mid-line
• Beyond the head height of the players
• As close as possible where the cam sees the whole court, preferably all 4 corners
• A safe place that will not disturb or be a hazard to others, and will not get hit
• Avoid setting the camera in a place that it will have direct light/sunlight that may disturb/blind the camera’s view

The action cam needs to be fixed during recording and does not move. The automatic tracking of the ball is done by the Pixellot software, on the uploaded game video.

Some cameras, like the Yi 4K camera, have a recording file size setting, which may affect the maximum concurrent recording time. For the Yi 4K camera, make sure in settings, that the file size is set to 4GB (and not set to MAX)

The camera remains fixed during recording and records the panoramic view of the game. Once you finished recording, you will then upload the game to the Pixellot You cloud platform, that with its A.I, software, will generate the automatic production & highlights videos.

This could be because something is blocking a clear view of the lens.

• Remove any protective film from the camera lens
• Clean camera lens with a suitable cleaning cloth

Record a short video to verify that the issue is resolved.

Yes, but do not move the camera for a specific game. Do the start/stop recording from the camera’s control app.