SUPPORT CENTER
Or, choose a camera to quickly find the help you need.
FAQ
In this video you’ll be able to see how to use your tripod with the Air camera.
Air
In this video you can see a more detailed explanation about where to locate the camera in the venue
Place the camera at center field, center court or center net.
You need to place the camera near the halfway line in a place with a view of the whole field 3m (10 feet) and beyond, and where it will be safe from people or other hazards.
Action / GoPro
In this video you can see a more detailed explanation about where to locate the camera in the venue
If you haven’t picked up the trending topic here, we can’t stress this enough! Where you set up to record is very important and a key factor in our AI’s ability to track the action of the game and players. So, here we go again!
Make sure you mount and place your camera at mid-court, mid-field, mid-ice, mid-pitch, etc. You must record at mid-field!
Capture the full field of play by positioning the camera on an elevated surface or a good distance back from the sidelines.
Keep it safe from spectators or rowdy fans!
indoor tripod for indoor sports, outdoor for outdoor sports, high outdoor tripod for better tactical output. With SJ or GoPro you can also use a Magic Arm.
For the best experience, we highly recommend one of our provided tripod options. If you decide not to use one of ours, we recommend finding a tripod that’s very similar.
Video Capture – Two 4K lenses @ 25/30 FPS, 200°angle (can be deployed close to the line)
Field Types – Indoor & outdoor, small & large
Sports – All Pixellot-supported sports
Recording Time – 6 hours (battery powered & internal storage)
Network – Wi-Fi, wired Ethernet & optional LTE*
Power – Internal rechargeable battery
Weight – 1.9kg, can be carried in a backpack
Comes With – Carrier case, charger, lens cleaner cloth, setup & monitoring app
Optional Accessories – Tripod, Magic Arm, power bank
We recommend choosing your camera based on your sport type.
Air Camera
Soccer, basketball, American football, hockey, volleyball and lacrosse.
Action Camera
Basketball, volleyball, baseball, softball and hockey.
GoPro 7, 8, 9, and 10
We don’t sell GoPros, but our software is compatible with these cameras. Using our software, GoPro can film basketball, volleyball, baseball, softball and hockey.
Both cameras are great, we recommend choosing your camera based on your sport type.
Air is best for: Soccer, basketball, volleyball, hockey, lacrosse, American football.
Action/GoPro is best for: Basketball, volleyball, hockey, baseball, softball.
Your video content is stored on our cloud network, and 12 months of cloud storage is included with your subscription. After 12 months, we will start to reach out to see what content we can delete from your profile to keep it clutter-free.
Yes, all published events can be downloaded to PC. Each game or practice must go through our AI processing first. Once it’s finished, it will publish automatically to your You profile. Once published, you may download the game to your computer or an external hard drive if you’d like.
Yes! If you’re a new buyer, this can be done through our pricing page here.
If you’re already a customer, you can purchase through your You profile. Select the “Manage Plans” tab once you’re logged in.
The Air cameracan record in normal outdoor playing conditions, during rain or snow. The Action camera is not weatherproof.
The only third-party cameras we support currently are GoPros 7, 8, 9, and 10.
Not at this time. An Air camera, Action camera or GoPro 7, 8, 9 or 10 is required.
Air
Soccer, basketball, volleyball, hockey, lacrosse, American football.
Action/GoPro
Basketball, volleyball, hockey, baseball, softball.
