Question 1

How can I invite others to get notifications of new videos for my team?

Christian Gonzalez · Accepted Answer

Enter the You Mobile app. Then press the “hamburger menu” on the top right and select “MY TEAMS”. You can now use the “ADD MEMBERS” button to share a link with others to join you team.

Question 2

Can I get a refund on the Air camera and my subscription if I am not satisfied?

Anthony Sarraino · Accepted Answer

All hardware and software bundles come with a 30-day money-back guarantee. A minimum $100 restocking fee will be applied if a return and refund is processed. If after the initial 30 days, you are not satisfied, please reach out to our support team: you.support@pixellot.tv

Question 3

How do I share videos?

Christian Gonzalez · Accepted Answer

You can share videos in two main ways:

From the app – go to the specific video of your game, highlights, clips, and use the share option in the function menu. This will generate a link that you can then send to share your video.
From the web player, you can also use the share function and share the video
You can also forward a video link you received to others, and they will be able to view it on the web

Question 4

Can I see the game highlights clips with a desktop pc?

Christian Gonzalez · Accepted Answer

Yes, open the video link you received in a browser, and it will open a web view of the video.

Question 5

I am trying to upload, but the progress bar is not progressing.

Brandon Cremeen · Accepted Answer

Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.

When the device is uploading, the connective LED will blink with a blue indication.

Question 6

I completed the recording, but I don't have an action to upload the game from the events list.

Brandon Cremeen · Accepted Answer

Enter the event details. After completing this action, you will have the ability to upload.

Question 7

By mistake I disconnected the camera from the network while it was uploading.

Brandon Cremeen · Accepted Answer

As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.

Question 8

The upload has completed, where do I view my game?

Brandon Cremeen · Accepted Answer

This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

Question 9

Where do I place the camera to record? How do I find the optimal spot?

Brandon Cremeen · Accepted Answer

Place the camera at center field, center court or center net.

You need to place the camera near the halfway line, in a place that it sees the whole field (3m and beyond), and a place that it will be safe from people or other hazards.

Question 10

How high do I need to raise the tripod?

Brandon Cremeen · Accepted Answer

It's about a 1:1 ratio. If you are 12 feet away from the sideline, raise it to about 12 feet (2 sections of the tripod).

Question 11

What happens if my camera moved during the game time?

Brandon Cremeen · Accepted Answer

Do Not Move While Recording

Try to avoid any movement of the camera while recording. However, if you have re-positioned it in the about same area that it was before, our AI will adjust in time to the movement.

Question 12

The view of the camera seems a bit out of focus or foggy.

Brandon Cremeen · Accepted Answer

Use the provided cleaning cloth, and clean the camera lenses.

Question 13

I get all corners of the field in my recording view but I do not see a clear half field/court line.

Brandon Cremeen · Accepted Answer

As long as you see most of the lines & corners, the AI technology can still understand the field/court.

Question 14

For how long will the device last while recording?

Brandon Cremeen · Accepted Answer

5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.

Question 15

If I did not stop recording and just turned the device off, what will happen?

Brandon Cremeen · Accepted Answer

In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.

Question 16

When stopping the recording, I need to enter the event details, why is this needed?

Brandon Cremeen · Accepted Answer

Event details are needed to file your game correctly for processing and viewing.

Question 17

While recording, can I move away from the camera with my mobile phone?

Brandon Cremeen · Accepted Answer

Yes, you can. When you wish to re-connect to the camera and monitor its recording progress, you must be near the camera to reconnect to the camera's wifi and Pixellot Control App relaunch the app.

Question 18

When the device is just switched on, I can't see it in my Wi-Fi settings.

Brandon Cremeen · Accepted Answer

Let the device complete its boot cycle, at which time, the front power indication LED will change from yellow to green. If you are connected with a charger, the green light will be "breathing".

Question 19

The camera stopped recording by itself.

Brandon Cremeen · Accepted Answer

Check that you have sufficient recording time & battery.

Question 20

Why doesn't the camera move during recording?

Brandon Cremeen · Accepted Answer

The Air Camera records a wide panoramic view of the game and does not move while recording. The automatic production is done by our AI software over the wide panoramic recording.

Question 21

The Control App stopped working and/or is not connecting to the camera.

Brandon Cremeen · Accepted Answer

Verify that your mobile device is connected to the camera's Wi-Fi, and relaunch the Pixellot Control app.

Question 22

Our power went out and internet is down. Do I need to restart the uploading process or will it pick back up once it is reconnected?

Brandon Cremeen · Accepted Answer

If the camera is not turned off (working on the battery or power supply), it will try to resume the upload once the network connection is restored. Make sure that you restore the power supply connection to the camera once the power has returned so it is connected to the power supply while uploading.

Question 23

I left my camera to upload, how do I know when the upload is completed?

Brandon Cremeen · Accepted Answer

Launch the Pixellot Control app, connect to the camera and view the event's upload status in the events list.

Question 24

I have multiple games to record in the same setup, how do I do that?

Brandon Cremeen · Accepted Answer

Use the Control App and start/stop recording for each game.

Question 25

It looks like the camera isn&#8217;t recording.

Brandon Cremeen · Accepted Answer

Re-connect the Pixellot Control app to the camera and monitor its recording progress. You'll need to be near to the camera to reconnect to its Wi-Fi and launch the Control App.

Question 26

There is a flickering and reflections in the view of the camera.

Brandon Cremeen · Accepted Answer

Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

PAL – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

Question 27

Do I need WiFi to record?

Brandon Cremeen · Accepted Answer

[video width="1920" height="1080" mp4="https://pixellotyou.wpengine.com/wp/wp-content/uploads/15.-How-do-I-connect-to-the-cameras-wifi-4.mp4"][/video]

You don't need WiFi to record. The Pixellot Control Mobile app connects to the Air camera's "hotspot".

Question 28

My camera is getting hot.

Brandon Cremeen · Accepted Answer

This is normal. If for any reason it gets too hot, it will automatically shutdown.

Question 29

Can I record outdoors while it's raining and/or snowing?

Brandon Cremeen · Accepted Answer

Yes, you can. You can record in normal outdoor playing conditions, during rain or snow.

Question 30

Why doesn't my camera turn on?

Brandon Cremeen · Accepted Answer

Verify that the master power switch is turned on (downward position).
If needed, connect it to a power supply and charge the camera.

Question 31

How do I update the camera?

Brandon Cremeen · Accepted Answer

Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.

The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.

This will ensure that it will update itself to the latest firmware.

Question 32

Uploading is taking a long time.

Brandon Cremeen · Accepted Answer

Uploading time depends on your upstream internet bandwidth.

At 20Mbps upstream, an hour game will take an hour to upload.
You can change the settings of recording to lower quality (before recording a game), to speedup upload time, on low internet bandwidth locations.

Question 33

Disconnection Issues with Control App.

Brandon Cremeen · Accepted Answer

Check Your Connection- Verify that the mobile device is connected to the Air device through WiFi. You can check this by going to your phone's network settings. If you're connected to the camera, you'll see a connection to the network listed as "Pix-A0XXXX". The last 4 numbers will be unique to your camera's serial number. If showing connected, fully close out the Control app and re-enter it.
Check Your Camera for Updates- If your camera is brand new or hasn't been used in a few months, plug your camera into the network to receive the most recent update. The LED lights will turn blue once connected to the network, then purple once an update is applying. Updates only take about 10-15 minutes to apply.
Reset the Camera's WiFi- On the back of the camera, the WiFi reset button is next to the power button. With the camera on, press and hold this button down for 10 seconds. This will reset the camera's WiFi.
Reset Your Phone's WiFi Connection- Go to your phone's WiFi settings, select the "Pix-A0XXXX". Select the "i" with a circle around it. Select "Forget This Network". Then reconnect to the camera. It will ask you for a password which is 12345678.

If after these steps you're still having issues, please contact our support team: you.support@pixellot.tv

Question 34

How to Video- Indoor Tripod

Brandon Cremeen · Accepted Answer

See here on how to setup the Air Indoor Tripod

Question 35

How to Live Stream an Event Using the Air Camera

Brandon Cremeen · Accepted Answer

To live stream with the Air camera, you'll need to enable live streaming.

Open the Pixellot Control app and connect to your camera.
Select the three lines in the top left of the main menu.
Select Settings. Then select Enable for the Live Streaming option.
For instructions on live streaming, select the link below.

Pixellot - Air Camera Live Instructions

Question 36

How to Video- High Outdoor Tripod

Brandon Cremeen · Accepted Answer

See our how to video for setting up the Air High Outdoor Tripod

Question 37

How to Video- Outdoor Tripod

Brandon Cremeen · Accepted Answer

See here on how to setup the Air Outdoor Tripod

Question 38

How to setup the Magic Arm

Brandon Cremeen · Accepted Answer

See the guide below on how to set up the Air Camera Magic Arm Pixellot - Magic Arm Instructions

Question 39

How to best setup my Air camera in venue?

Brandon Cremeen · Accepted Answer

See the guide below for best practices on setting up the Pixellot Air camera in a venue. Press Here: Pixellot - Air Venue Setup Guide

Question 40

How to Renew Your Pixellot You Subscription

Brandon Cremeen · Accepted Answer

See the instructions below on how to renew your Pixellot You subscription. Renew Your Pixellot You Subscription

Question 41

How to Upload via Wifi

Brandon Cremeen · Accepted Answer

To connect your Air camera to Wifi for uploading, follow the instructions below.

Open the Pixellot Control app and connect to your Air camera.
At the very top in the main menu, select "Connect to Home/Office Network".
A list of Wifi networks will show, select the network you'd like to connect to and enter the Wifi network's password.
A connection loading screen will show after selecting the network. Leave this screen open while the camera connects to the Wifi network. This can take up to a few seconds.
Once connected, you'll be automatically sent back to the main menu and you should notice the LED lights showing as green and blue on the front of the camera. Blue signifies a connection to the Wifi network.
To upload your game, press the upload button.

Note: Wifi uploading will most likely take longer in comparison to a hardline connection using the provided ethernet cord. For the fastest upload, we recommend connecting via ethernet when this option is available.

Question 42

How do I upload games from my Air camera through a computer or laptop?

Brandon Cremeen · Accepted Answer

To learn how to upload games from the Air camera through your computer or laptop, please view the guide below. Uploading Your Games Using Your Laptop

Question 43

What is the warranty period for my camera?

Eran Arie · Accepted Answer

All hardware (Air camera, tripod, angle adapter, etc) is under a 12-month warranty that starts the day of the purchase.

If you have a problem with your hardware, please reach out to our 24/7 support team. Under the warranty, we cover any internal hardware issues with the Air camera (lens not connecting, the microphone going out, LED lights not working etc.) If the camera falls and breaks the warranty does not cover this. If this does happen though, still please reach out to us and we will work with you to find a good solution. Same with the tripods, if a knob breaks off from normal use and you're within the 12-month warranty, we'll replace it free of charge.

Question 44

Can I get a refund on the Air camera and my subscription if I am not satisfied?

Anthony Sarraino · Accepted Answer

All hardware and software bundles come with a 30-day money-back guarantee. A minimum $100 restocking fee will be applied if a return and refund is processed. If after the initial 30 days, you are not satisfied, please reach out to our support team: you.support@pixellot.tv

Question 45

I get all corners of the field in my recording view but I do not see a clear half field/court line.

Brandon Cremeen · Accepted Answer

As long as you see most of the lines & corners, the AI technology can still understand the field/court.

Question 46

For how long will the device last while recording?

Brandon Cremeen · Accepted Answer

5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.

Question 47

If I did not stop recording and just turned the device off, what will happen?

Brandon Cremeen · Accepted Answer

In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.

Question 48

Can I record outdoors while it's raining and/or snowing?

Brandon Cremeen · Accepted Answer

Yes, you can. You can record in normal outdoor playing conditions, during rain or snow.

Question 49

Why doesn't my camera turn on?

Brandon Cremeen · Accepted Answer

Verify that the master power switch is turned on (downward position).
If needed, connect it to a power supply and charge the camera.

Question 50

How do I update the camera?

Brandon Cremeen · Accepted Answer

Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.

The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.

This will ensure that it will update itself to the latest firmware.

Question 51

What is the warranty period for my camera?

Eran Arie · Accepted Answer

All hardware (Air camera, tripod, angle adapter, etc) is under a 12-month warranty that starts the day of the purchase.

If you have a problem with your hardware, please reach out to our 24/7 support team. Under the warranty, we cover any internal hardware issues with the Air camera (lens not connecting, the microphone going out, LED lights not working etc.) If the camera falls and breaks the warranty does not cover this. If this does happen though, still please reach out to us and we will work with you to find a good solution. Same with the tripods, if a knob breaks off from normal use and you're within the 12-month warranty, we'll replace it free of charge.

Question 52

How to setup the Magic Arm

Brandon Cremeen · Accepted Answer

See the guide below on how to set up the Air Camera Magic Arm Pixellot - Magic Arm Instructions

Question 53

Where do I place the camera to record? How do I find the optimal spot?

Brandon Cremeen · Accepted Answer

Place the camera at center field, center court or center net.

You need to place the camera near the halfway line, in a place that it sees the whole field (3m and beyond), and a place that it will be safe from people or other hazards.

Question 54

How high do I need to raise the tripod?

Brandon Cremeen · Accepted Answer

It's about a 1:1 ratio. If you are 12 feet away from the sideline, raise it to about 12 feet (2 sections of the tripod).

Question 55

What happens if my camera moved during the game time?

Brandon Cremeen · Accepted Answer

Do Not Move While Recording

Try to avoid any movement of the camera while recording. However, if you have re-positioned it in the about same area that it was before, our AI will adjust in time to the movement.

Question 56

The view of the camera seems a bit out of focus or foggy.

Brandon Cremeen · Accepted Answer

Use the provided cleaning cloth, and clean the camera lenses.

Question 57

I get all corners of the field in my recording view but I do not see a clear half field/court line.

Brandon Cremeen · Accepted Answer

As long as you see most of the lines & corners, the AI technology can still understand the field/court.

Question 58

For how long will the device last while recording?

Brandon Cremeen · Accepted Answer

5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.

Question 59

If I did not stop recording and just turned the device off, what will happen?

Brandon Cremeen · Accepted Answer

In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.

Question 60

When stopping the recording, I need to enter the event details, why is this needed?

Brandon Cremeen · Accepted Answer

Event details are needed to file your game correctly for processing and viewing.

Question 61

While recording, can I move away from the camera with my mobile phone?

Brandon Cremeen · Accepted Answer

Yes, you can. When you wish to re-connect to the camera and monitor its recording progress, you must be near the camera to reconnect to the camera's wifi and Pixellot Control App relaunch the app.

Question 62

The camera stopped recording by itself.

Brandon Cremeen · Accepted Answer

Check that you have sufficient recording time & battery.

Question 63

Why doesn't the camera move during recording?

Brandon Cremeen · Accepted Answer

The Air Camera records a wide panoramic view of the game and does not move while recording. The automatic production is done by our AI software over the wide panoramic recording.

Question 64

I have multiple games to record in the same setup, how do I do that?

Brandon Cremeen · Accepted Answer

Use the Control App and start/stop recording for each game.

Pixellot Air Support Center

FAQ

How can I invite others to get notifications of new videos for my team?

Can I get a refund on the Air camera and my subscription if I am not satisfied?

How do I share videos?

Can I see the game highlights clips with a desktop pc?

I am trying to upload, but the progress bar is not progressing.

I completed the recording, but I don’t have an action to upload the game from the events list.

By mistake I disconnected the camera from the network while it was uploading.

The upload has completed, where do I view my game?

Where do I place the camera to record? How do I find the optimal spot?

How high do I need to raise the tripod?

What happens if my camera moved during the game time?

The view of the camera seems a bit out of focus or foggy.

I get all corners of the field in my recording view but I do not see a clear half field/court line.

For how long will the device last while recording?

If I did not stop recording and just turned the device off, what will happen?

Load More

Pixellot Air Equipment & Preparations

Can I get a refund on the Air camera and my subscription if I am not satisfied?

I get all corners of the field in my recording view but I do not see a clear half field/court line.

For how long will the device last while recording?

If I did not stop recording and just turned the device off, what will happen?

Can I record outdoors while it’s raining and/or snowing?

Why doesn’t my camera turn on?

How do I update the camera?

What is the warranty period for my camera?

How to setup the Magic Arm

Recording

Where do I place the camera to record? How do I find the optimal spot?

How high do I need to raise the tripod?

What happens if my camera moved during the game time?

The view of the camera seems a bit out of focus or foggy.

I get all corners of the field in my recording view but I do not see a clear half field/court line.

For how long will the device last while recording?

If I did not stop recording and just turned the device off, what will happen?

When stopping the recording, I need to enter the event details, why is this needed?

While recording, can I move away from the camera with my mobile phone?

The camera stopped recording by itself.

Why doesn’t the camera move during recording?

I have multiple games to record in the same setup, how do I do that?

It looks like the camera isn’t recording.

There is a flickering and reflections in the view of the camera.

Do I need WiFi to record?

Load More

Control App

When the device is just switched on, I can’t see it in my Wi-Fi settings.

The Control App stopped working and/or is not connecting to the camera.

I have multiple games to record in the same setup, how do I do that?

It looks like the camera isn’t recording.

Disconnection Issues with Control App.

Video Uploading

I am trying to upload, but the progress bar is not progressing.

I completed the recording, but I don’t have an action to upload the game from the events list.

By mistake I disconnected the camera from the network while it was uploading.

The upload has completed, where do I view my game?

When stopping the recording, I need to enter the event details, why is this needed?

Our power went out and internet is down. Do I need to restart the uploading process or will it pick back up once it is reconnected?

I left my camera to upload, how do I know when the upload is completed?

There is a flickering and reflections in the view of the camera.

Uploading is taking a long time.

How do I upload games from my Air camera through a computer or laptop?

How to Upload via Wifi

How to Renew Your Pixellot You Subscription

Viewing & Sharing

How can I invite others to get notifications of new videos for my team?

How do I share videos?

Can I see the game highlights clips with a desktop pc?

The upload has completed, where do I view my game?

There is a flickering and reflections in the view of the camera.