Pixellot Air Support Center

All hardware and software bundles come with a 30-day money-back guarantee. A minimum $100 restocking fee will be applied if a return and refund is processed. If after the initial 30 days, you are not satisfied, please reach out to our support team: you.support@pixellot.tv

1. Charge the camera.
2. Verify you have enough recording time via the Pixellot Control app.
3. Take your gear – camera and mounting gear, angle adapter, and safety cable.

Place the camera at center field, center court or center net.

You need to place the camera near the halfway line, in a place that it sees the whole field (3m and beyond), and a place that it will be safe from people or other hazards.

It’s about a 1:1 ratio. If you are 12 feet away from the sideline, raise it to about 12 feet (2 sections of the tripod).

Do Not Move While Recording

Try to avoid any movement of the camera while recording. However, if you have re-positioned it in the about same area that it was before, our AI will adjust in time to the movement.

Use the provided cleaning cloth, and clean the camera lenses.

As long as you see most of the lines & corners, the AI technology can still understand the field/court.

Let the device complete its boot cycle, at which time, the front power indication LED will change from yellow to green. If you are connected with a charger, the green light will be “breathing”.

• Verify that the master power switch is turned on (downward position).
• If needed, connect it to a power supply and charge the camera.

Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.

The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.

This will ensure that it will update itself to the latest firmware.

1. Check Your Connection- Verify that the mobile device is connected to the Air device through WiFi. You can check this by going to your phone’s network settings. If you’re connected to the camera, you’ll see a connection to the network listed as “Pix-A0XXXX”. The last 4 numbers will be unique to your camera’s serial number. If showing connected, fully close out the Control app and re-enter it.
2. Check Your Camera for Updates– If your camera is brand new or hasn’t been used in a few months, plug your camera into the network to receive the most recent update. The LED lights will turn blue once connected to the network, then purple once an update is applying. Updates only take about 10-15 minutes to apply.
3. Reset the Camera’s WiFi- On the back of the camera, the WiFi reset button is next to the power button. With the camera on, press and hold this button down for 10 seconds. This will reset the camera’s WiFi.
4. Reset Your Phone’s WiFi Connection– Go to your phone’s WiFi settings, select the “Pix-A0XXXX”. Select the “i” with a circle around it. Select “Forget This Network”. Then reconnect to the camera. It will ask you for a password which is 12345678.

If after these steps you’re still having issues, please contact our support team: you.support@pixellot.tv

See the guide below for best practices on setting up the Pixellot Air camera in a venue.

Press Here: Pixellot – Air Venue Setup Guide

See the guide below on how to set up the Air Camera Magic Arm

Pixellot – Magic Arm Instructions

To live stream with the Air camera, you’ll need to enable live streaming.

1. Open the Pixellot Control app and connect to your camera.
2. Select the three lines in the top left of the main menu.
3. Select Settings. Then select Enable for the Live Streaming option.
4. For instructions on live streaming, select the link below.

Pixellot – Air Camera Live Instructions

All hardware and software bundles come with a 30-day money-back guarantee. A minimum $100 restocking fee will be applied if a return and refund is processed. If after the initial 30 days, you are not satisfied, please reach out to our support team: you.support@pixellot.tv

1. Charge the camera.
2. Verify you have enough recording time via the Pixellot Control app.
3. Take your gear – camera and mounting gear, angle adapter, and safety cable.

Place the camera at center field, center court or center net.

You need to place the camera near the halfway line, in a place that it sees the whole field (3m and beyond), and a place that it will be safe from people or other hazards.

It’s about a 1:1 ratio. If you are 12 feet away from the sideline, raise it to about 12 feet (2 sections of the tripod).

Do Not Move While Recording

Try to avoid any movement of the camera while recording. However, if you have re-positioned it in the about same area that it was before, our AI will adjust in time to the movement.

Use the provided cleaning cloth, and clean the camera lenses.

As long as you see most of the lines & corners, the AI technology can still understand the field/court.

Let the device complete its boot cycle, at which time, the front power indication LED will change from yellow to green. If you are connected with a charger, the green light will be “breathing”.

• Verify that the master power switch is turned on (downward position).
• If needed, connect it to a power supply and charge the camera.

Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.

The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.

This will ensure that it will update itself to the latest firmware.

1. Check Your Connection- Verify that the mobile device is connected to the Air device through WiFi. You can check this by going to your phone’s network settings. If you’re connected to the camera, you’ll see a connection to the network listed as “Pix-A0XXXX”. The last 4 numbers will be unique to your camera’s serial number. If showing connected, fully close out the Control app and re-enter it.
2. Check Your Camera for Updates– If your camera is brand new or hasn’t been used in a few months, plug your camera into the network to receive the most recent update. The LED lights will turn blue once connected to the network, then purple once an update is applying. Updates only take about 10-15 minutes to apply.
3. Reset the Camera’s WiFi- On the back of the camera, the WiFi reset button is next to the power button. With the camera on, press and hold this button down for 10 seconds. This will reset the camera’s WiFi.
4. Reset Your Phone’s WiFi Connection– Go to your phone’s WiFi settings, select the “Pix-A0XXXX”. Select the “i” with a circle around it. Select “Forget This Network”. Then reconnect to the camera. It will ask you for a password which is 12345678.

If after these steps you’re still having issues, please contact our support team: you.support@pixellot.tv

See the guide below for best practices on setting up the Pixellot Air camera in a venue.

Press Here: Pixellot – Air Venue Setup Guide

See the guide below on how to set up the Air Camera Magic Arm

Pixellot – Magic Arm Instructions

To live stream with the Air camera, you’ll need to enable live streaming.

1. Open the Pixellot Control app and connect to your camera.
2. Select the three lines in the top left of the main menu.
3. Select Settings. Then select Enable for the Live Streaming option.
4. For instructions on live streaming, select the link below.

Pixellot – Air Camera Live Instructions

All hardware and software bundles come with a 30-day money-back guarantee. A minimum $100 restocking fee will be applied if a return and refund is processed. If after the initial 30 days, you are not satisfied, please reach out to our support team: you.support@pixellot.tv

1. Charge the camera.
2. Verify you have enough recording time via the Pixellot Control app.
3. Take your gear – camera and mounting gear, angle adapter, and safety cable.

Place the camera at center field, center court or center net.

You need to place the camera near the halfway line, in a place that it sees the whole field (3m and beyond), and a place that it will be safe from people or other hazards.

It’s about a 1:1 ratio. If you are 12 feet away from the sideline, raise it to about 12 feet (2 sections of the tripod).

Do Not Move While Recording

Try to avoid any movement of the camera while recording. However, if you have re-positioned it in the about same area that it was before, our AI will adjust in time to the movement.

Use the provided cleaning cloth, and clean the camera lenses.

As long as you see most of the lines & corners, the AI technology can still understand the field/court.

Let the device complete its boot cycle, at which time, the front power indication LED will change from yellow to green. If you are connected with a charger, the green light will be “breathing”.

• Verify that the master power switch is turned on (downward position).
• If needed, connect it to a power supply and charge the camera.

Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.

The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.

This will ensure that it will update itself to the latest firmware.

1. Check Your Connection- Verify that the mobile device is connected to the Air device through WiFi. You can check this by going to your phone’s network settings. If you’re connected to the camera, you’ll see a connection to the network listed as “Pix-A0XXXX”. The last 4 numbers will be unique to your camera’s serial number. If showing connected, fully close out the Control app and re-enter it.
2. Check Your Camera for Updates– If your camera is brand new or hasn’t been used in a few months, plug your camera into the network to receive the most recent update. The LED lights will turn blue once connected to the network, then purple once an update is applying. Updates only take about 10-15 minutes to apply.
3. Reset the Camera’s WiFi- On the back of the camera, the WiFi reset button is next to the power button. With the camera on, press and hold this button down for 10 seconds. This will reset the camera’s WiFi.
4. Reset Your Phone’s WiFi Connection– Go to your phone’s WiFi settings, select the “Pix-A0XXXX”. Select the “i” with a circle around it. Select “Forget This Network”. Then reconnect to the camera. It will ask you for a password which is 12345678.

If after these steps you’re still having issues, please contact our support team: you.support@pixellot.tv

See the guide below for best practices on setting up the Pixellot Air camera in a venue.

Press Here: Pixellot – Air Venue Setup Guide

See the guide below on how to set up the Air Camera Magic Arm

Pixellot – Magic Arm Instructions

To live stream with the Air camera, you’ll need to enable live streaming.

1. Open the Pixellot Control app and connect to your camera.
2. Select the three lines in the top left of the main menu.
3. Select Settings. Then select Enable for the Live Streaming option.
4. For instructions on live streaming, select the link below.

Pixellot – Air Camera Live Instructions