Pixellot Air Support Center
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FAQ
All hardware and software bundles come with a 30-day money-back guarantee. A minimum $100 restocking fee will be applied if a return and refund is processed. If after the initial 30 days, you are not satisfied, please reach out to our support team: you.support@pixellot.tv
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.
In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.
Yes, you can. You can record in normal outdoor playing conditions, during rain or snow.
- Verify that the master power switch is turned on (downward position).
- If needed, connect it to a power supply and charge the camera.
Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.
The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.
This will ensure that it will update itself to the latest firmware.
All hardware (Air camera, tripod, angle adapter, etc) is under a 12-month warranty that starts the day of the purchase.
If you have a problem with your hardware, please reach out to our 24/7 support team. Under the warranty, we cover any internal hardware issues with the Air camera (lens not connecting, the microphone going out, LED lights not working etc.) If the camera falls and breaks the warranty does not cover this. If this does happen though, still please reach out to us and we will work with you to find a good solution. Same with the tripods, if a knob breaks off from normal use and you’re within the 12-month warranty, we’ll replace it free of charge.
See the guide below on how to set up the Air Camera Magic Arm
Pixellot Air Equipment & Preparations
All hardware and software bundles come with a 30-day money-back guarantee. A minimum $100 restocking fee will be applied if a return and refund is processed. If after the initial 30 days, you are not satisfied, please reach out to our support team: you.support@pixellot.tv
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.
In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.
Yes, you can. You can record in normal outdoor playing conditions, during rain or snow.
- Verify that the master power switch is turned on (downward position).
- If needed, connect it to a power supply and charge the camera.
Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.
The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.
This will ensure that it will update itself to the latest firmware.
All hardware (Air camera, tripod, angle adapter, etc) is under a 12-month warranty that starts the day of the purchase.
If you have a problem with your hardware, please reach out to our 24/7 support team. Under the warranty, we cover any internal hardware issues with the Air camera (lens not connecting, the microphone going out, LED lights not working etc.) If the camera falls and breaks the warranty does not cover this. If this does happen though, still please reach out to us and we will work with you to find a good solution. Same with the tripods, if a knob breaks off from normal use and you’re within the 12-month warranty, we’ll replace it free of charge.
See the guide below on how to set up the Air Camera Magic Arm
Recording
All hardware and software bundles come with a 30-day money-back guarantee. A minimum $100 restocking fee will be applied if a return and refund is processed. If after the initial 30 days, you are not satisfied, please reach out to our support team: you.support@pixellot.tv
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.
In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.
Yes, you can. You can record in normal outdoor playing conditions, during rain or snow.
- Verify that the master power switch is turned on (downward position).
- If needed, connect it to a power supply and charge the camera.
Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.
The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.
This will ensure that it will update itself to the latest firmware.
All hardware (Air camera, tripod, angle adapter, etc) is under a 12-month warranty that starts the day of the purchase.
If you have a problem with your hardware, please reach out to our 24/7 support team. Under the warranty, we cover any internal hardware issues with the Air camera (lens not connecting, the microphone going out, LED lights not working etc.) If the camera falls and breaks the warranty does not cover this. If this does happen though, still please reach out to us and we will work with you to find a good solution. Same with the tripods, if a knob breaks off from normal use and you’re within the 12-month warranty, we’ll replace it free of charge.
See the guide below on how to set up the Air Camera Magic Arm
Control App
All hardware and software bundles come with a 30-day money-back guarantee. A minimum $100 restocking fee will be applied if a return and refund is processed. If after the initial 30 days, you are not satisfied, please reach out to our support team: you.support@pixellot.tv
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.
In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.
Yes, you can. You can record in normal outdoor playing conditions, during rain or snow.
- Verify that the master power switch is turned on (downward position).
- If needed, connect it to a power supply and charge the camera.
Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.
The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.
This will ensure that it will update itself to the latest firmware.
All hardware (Air camera, tripod, angle adapter, etc) is under a 12-month warranty that starts the day of the purchase.
If you have a problem with your hardware, please reach out to our 24/7 support team. Under the warranty, we cover any internal hardware issues with the Air camera (lens not connecting, the microphone going out, LED lights not working etc.) If the camera falls and breaks the warranty does not cover this. If this does happen though, still please reach out to us and we will work with you to find a good solution. Same with the tripods, if a knob breaks off from normal use and you’re within the 12-month warranty, we’ll replace it free of charge.
See the guide below on how to set up the Air Camera Magic Arm
Video Uploading
All hardware and software bundles come with a 30-day money-back guarantee. A minimum $100 restocking fee will be applied if a return and refund is processed. If after the initial 30 days, you are not satisfied, please reach out to our support team: you.support@pixellot.tv
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.
In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.
Yes, you can. You can record in normal outdoor playing conditions, during rain or snow.
- Verify that the master power switch is turned on (downward position).
- If needed, connect it to a power supply and charge the camera.
Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.
The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.
This will ensure that it will update itself to the latest firmware.
All hardware (Air camera, tripod, angle adapter, etc) is under a 12-month warranty that starts the day of the purchase.
If you have a problem with your hardware, please reach out to our 24/7 support team. Under the warranty, we cover any internal hardware issues with the Air camera (lens not connecting, the microphone going out, LED lights not working etc.) If the camera falls and breaks the warranty does not cover this. If this does happen though, still please reach out to us and we will work with you to find a good solution. Same with the tripods, if a knob breaks off from normal use and you’re within the 12-month warranty, we’ll replace it free of charge.
See the guide below on how to set up the Air Camera Magic Arm
Viewing & Sharing
All hardware and software bundles come with a 30-day money-back guarantee. A minimum $100 restocking fee will be applied if a return and refund is processed. If after the initial 30 days, you are not satisfied, please reach out to our support team: you.support@pixellot.tv
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.
In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.
Yes, you can. You can record in normal outdoor playing conditions, during rain or snow.
- Verify that the master power switch is turned on (downward position).
- If needed, connect it to a power supply and charge the camera.
Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.
The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.
This will ensure that it will update itself to the latest firmware.
All hardware (Air camera, tripod, angle adapter, etc) is under a 12-month warranty that starts the day of the purchase.
If you have a problem with your hardware, please reach out to our 24/7 support team. Under the warranty, we cover any internal hardware issues with the Air camera (lens not connecting, the microphone going out, LED lights not working etc.) If the camera falls and breaks the warranty does not cover this. If this does happen though, still please reach out to us and we will work with you to find a good solution. Same with the tripods, if a knob breaks off from normal use and you’re within the 12-month warranty, we’ll replace it free of charge.
See the guide below on how to set up the Air Camera Magic Arm
