Question 1

I am trying to upload, but the progress bar is not progressing.

Brandon Cremeen · Accepted Answer

Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.

When the device is uploading, the connective LED will blink with a blue indication.

Question 2

I completed the recording, but I don't have an action to upload the game from the events list.

Brandon Cremeen · Accepted Answer

Enter the event details. After completing this action, you will have the ability to upload.

Question 3

By mistake I disconnected the camera from the network while it was uploading.

Brandon Cremeen · Accepted Answer

As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.

Question 4

The upload has completed, where do I view my game?

Brandon Cremeen · Accepted Answer

This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

Question 5

There is a flickering and reflections in the view of the camera.

Brandon Cremeen · Accepted Answer

Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

PAL – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

Question 6

I am trying to upload, but the progress bar is not progressing.

Brandon Cremeen · Accepted Answer

Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.

When the device is uploading, the connective LED will blink with a blue indication.

Question 7

I completed the recording, but I don't have an action to upload the game from the events list.

Brandon Cremeen · Accepted Answer

Enter the event details. After completing this action, you will have the ability to upload.

Question 8

By mistake I disconnected the camera from the network while it was uploading.

Brandon Cremeen · Accepted Answer

As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.

Question 9

The upload has completed, where do I view my game?

Brandon Cremeen · Accepted Answer

This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

Question 10

There is a flickering and reflections in the view of the camera.

Brandon Cremeen · Accepted Answer

Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

PAL – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

Question 11

I am trying to upload, but the progress bar is not progressing.

Brandon Cremeen · Accepted Answer

Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.

When the device is uploading, the connective LED will blink with a blue indication.

Question 12

I completed the recording, but I don't have an action to upload the game from the events list.

Brandon Cremeen · Accepted Answer

Enter the event details. After completing this action, you will have the ability to upload.

Question 13

By mistake I disconnected the camera from the network while it was uploading.

Brandon Cremeen · Accepted Answer

As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.

Question 14

The upload has completed, where do I view my game?

Brandon Cremeen · Accepted Answer

This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

Question 15

There is a flickering and reflections in the view of the camera.

Brandon Cremeen · Accepted Answer

Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

PAL – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

Question 16

I am trying to upload, but the progress bar is not progressing.

Brandon Cremeen · Accepted Answer

Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.

When the device is uploading, the connective LED will blink with a blue indication.

Question 17

I completed the recording, but I don't have an action to upload the game from the events list.

Brandon Cremeen · Accepted Answer

Enter the event details. After completing this action, you will have the ability to upload.

Question 18

By mistake I disconnected the camera from the network while it was uploading.

Brandon Cremeen · Accepted Answer

As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.

Question 19

The upload has completed, where do I view my game?

Brandon Cremeen · Accepted Answer

This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

Question 20

There is a flickering and reflections in the view of the camera.

Brandon Cremeen · Accepted Answer

Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

PAL – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

Question 21

I am trying to upload, but the progress bar is not progressing.

Brandon Cremeen · Accepted Answer

Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.

When the device is uploading, the connective LED will blink with a blue indication.

Question 22

I completed the recording, but I don't have an action to upload the game from the events list.

Brandon Cremeen · Accepted Answer

Enter the event details. After completing this action, you will have the ability to upload.

Question 23

By mistake I disconnected the camera from the network while it was uploading.

Brandon Cremeen · Accepted Answer

As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.

Question 24

The upload has completed, where do I view my game?

Brandon Cremeen · Accepted Answer

This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

Question 25

There is a flickering and reflections in the view of the camera.

Brandon Cremeen · Accepted Answer

Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

PAL – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

Question 26

I am trying to upload, but the progress bar is not progressing.

Brandon Cremeen · Accepted Answer

Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.

When the device is uploading, the connective LED will blink with a blue indication.

Question 27

I completed the recording, but I don't have an action to upload the game from the events list.

Brandon Cremeen · Accepted Answer

Enter the event details. After completing this action, you will have the ability to upload.

Question 28

By mistake I disconnected the camera from the network while it was uploading.

Brandon Cremeen · Accepted Answer

As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.

Question 29

The upload has completed, where do I view my game?

Brandon Cremeen · Accepted Answer

This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

Question 30

There is a flickering and reflections in the view of the camera.

Brandon Cremeen · Accepted Answer

Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

PAL – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

Pixellot Action Support Center

Equipment & Preparations

Recording

Control App

Video Uploading

Viewing & Sharing

FAQ

I am trying to upload, but the progress bar is not progressing.

I completed the recording, but I don’t have an action to upload the game from the events list.

By mistake I disconnected the camera from the network while it was uploading.

The upload has completed, where do I view my game?

There is a flickering and reflections in the view of the camera.

Equipment & Preparations

I am trying to upload, but the progress bar is not progressing.

I completed the recording, but I don’t have an action to upload the game from the events list.

By mistake I disconnected the camera from the network while it was uploading.

The upload has completed, where do I view my game?

There is a flickering and reflections in the view of the camera.

Recording

I am trying to upload, but the progress bar is not progressing.

I completed the recording, but I don’t have an action to upload the game from the events list.

By mistake I disconnected the camera from the network while it was uploading.

The upload has completed, where do I view my game?

There is a flickering and reflections in the view of the camera.

Control App

I am trying to upload, but the progress bar is not progressing.

I completed the recording, but I don’t have an action to upload the game from the events list.

By mistake I disconnected the camera from the network while it was uploading.

The upload has completed, where do I view my game?

There is a flickering and reflections in the view of the camera.

Video Uploading

I am trying to upload, but the progress bar is not progressing.

I completed the recording, but I don’t have an action to upload the game from the events list.

By mistake I disconnected the camera from the network while it was uploading.

The upload has completed, where do I view my game?

There is a flickering and reflections in the view of the camera.

Viewing & Sharing

I am trying to upload, but the progress bar is not progressing.

I completed the recording, but I don’t have an action to upload the game from the events list.

By mistake I disconnected the camera from the network while it was uploading.

The upload has completed, where do I view my game?

There is a flickering and reflections in the view of the camera.