GoPro Support Center
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First time users? Be sure to check our Starter Guide
FAQ
Place the camera at center field, center court or center net.
You need to place the camera near the halfway line, in a place that it sees the whole field (3m and beyond), and a place that it will be safe from people or other hazards.
It’s about a 1:1 ratio. If you are 12 feet away from the sideline, raise it to about 12 feet (2 sections of the tripod).
Do Not Move While Recording
Try to avoid any movement of the camera while recording. However, if you have re-positioned it in the about same area that it was before, our AI will adjust in time to the movement.
Use the provided cleaning cloth, and clean the camera lenses.
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.
In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.
Event details are needed to file your game correctly for processing and viewing.
Yes, you can. When you wish to re-connect to the camera and monitor its recording progress, you must be near the camera to reconnect to the camera’s wifi and Pixellot Control App relaunch the app.
The Air Camera records a wide panoramic view of the game and does not move while recording. The automatic production is done by our AI software over the wide panoramic recording.
Use the Control App and start/stop recording for each game.
Re-connect the Pixellot Control app to the camera and monitor its recording progress. You’ll need to be near to the camera to reconnect to its Wi-Fi and launch the Control App.
Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.
NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.
PALÂ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)
You don’t need WiFi to record. The Pixellot Control Mobile app connects to the Air camera’s “hotspot”.
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Equipment & Preparations
Place the camera at center field, center court or center net.
You need to place the camera near the halfway line, in a place that it sees the whole field (3m and beyond), and a place that it will be safe from people or other hazards.
It’s about a 1:1 ratio. If you are 12 feet away from the sideline, raise it to about 12 feet (2 sections of the tripod).
Do Not Move While Recording
Try to avoid any movement of the camera while recording. However, if you have re-positioned it in the about same area that it was before, our AI will adjust in time to the movement.
Use the provided cleaning cloth, and clean the camera lenses.
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.
In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.
Event details are needed to file your game correctly for processing and viewing.
Yes, you can. When you wish to re-connect to the camera and monitor its recording progress, you must be near the camera to reconnect to the camera’s wifi and Pixellot Control App relaunch the app.
The Air Camera records a wide panoramic view of the game and does not move while recording. The automatic production is done by our AI software over the wide panoramic recording.
Use the Control App and start/stop recording for each game.
Re-connect the Pixellot Control app to the camera and monitor its recording progress. You’ll need to be near to the camera to reconnect to its Wi-Fi and launch the Control App.
Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.
NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.
PALÂ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)
You don’t need WiFi to record. The Pixellot Control Mobile app connects to the Air camera’s “hotspot”.
Load More
Recording
Place the camera at center field, center court or center net.
You need to place the camera near the halfway line, in a place that it sees the whole field (3m and beyond), and a place that it will be safe from people or other hazards.
It’s about a 1:1 ratio. If you are 12 feet away from the sideline, raise it to about 12 feet (2 sections of the tripod).
Do Not Move While Recording
Try to avoid any movement of the camera while recording. However, if you have re-positioned it in the about same area that it was before, our AI will adjust in time to the movement.
Use the provided cleaning cloth, and clean the camera lenses.
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.
In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.
Event details are needed to file your game correctly for processing and viewing.
Yes, you can. When you wish to re-connect to the camera and monitor its recording progress, you must be near the camera to reconnect to the camera’s wifi and Pixellot Control App relaunch the app.
The Air Camera records a wide panoramic view of the game and does not move while recording. The automatic production is done by our AI software over the wide panoramic recording.
Use the Control App and start/stop recording for each game.
Re-connect the Pixellot Control app to the camera and monitor its recording progress. You’ll need to be near to the camera to reconnect to its Wi-Fi and launch the Control App.
Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.
NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.
PALÂ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)
You don’t need WiFi to record. The Pixellot Control Mobile app connects to the Air camera’s “hotspot”.
Load More
Video Uploading
Place the camera at center field, center court or center net.
You need to place the camera near the halfway line, in a place that it sees the whole field (3m and beyond), and a place that it will be safe from people or other hazards.
It’s about a 1:1 ratio. If you are 12 feet away from the sideline, raise it to about 12 feet (2 sections of the tripod).
Do Not Move While Recording
Try to avoid any movement of the camera while recording. However, if you have re-positioned it in the about same area that it was before, our AI will adjust in time to the movement.
Use the provided cleaning cloth, and clean the camera lenses.
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.
In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.
Event details are needed to file your game correctly for processing and viewing.
Yes, you can. When you wish to re-connect to the camera and monitor its recording progress, you must be near the camera to reconnect to the camera’s wifi and Pixellot Control App relaunch the app.
The Air Camera records a wide panoramic view of the game and does not move while recording. The automatic production is done by our AI software over the wide panoramic recording.
Use the Control App and start/stop recording for each game.
Re-connect the Pixellot Control app to the camera and monitor its recording progress. You’ll need to be near to the camera to reconnect to its Wi-Fi and launch the Control App.
Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.
NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.
PALÂ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)
You don’t need WiFi to record. The Pixellot Control Mobile app connects to the Air camera’s “hotspot”.
Load More
Viewing & Sharing
Place the camera at center field, center court or center net.
You need to place the camera near the halfway line, in a place that it sees the whole field (3m and beyond), and a place that it will be safe from people or other hazards.
It’s about a 1:1 ratio. If you are 12 feet away from the sideline, raise it to about 12 feet (2 sections of the tripod).
Do Not Move While Recording
Try to avoid any movement of the camera while recording. However, if you have re-positioned it in the about same area that it was before, our AI will adjust in time to the movement.
Use the provided cleaning cloth, and clean the camera lenses.
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.
In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.
Event details are needed to file your game correctly for processing and viewing.
Yes, you can. When you wish to re-connect to the camera and monitor its recording progress, you must be near the camera to reconnect to the camera’s wifi and Pixellot Control App relaunch the app.
The Air Camera records a wide panoramic view of the game and does not move while recording. The automatic production is done by our AI software over the wide panoramic recording.
Use the Control App and start/stop recording for each game.
Re-connect the Pixellot Control app to the camera and monitor its recording progress. You’ll need to be near to the camera to reconnect to its Wi-Fi and launch the Control App.
Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.
NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.
PALÂ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)
You don’t need WiFi to record. The Pixellot Control Mobile app connects to the Air camera’s “hotspot”.
