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Pixellot Air Support Center

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    FAQ

    Pixellot Air Equipment & Preparations

    This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

    Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

    NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

    PAL – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

    Recording

    This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

    Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

    NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

    PAL – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

    Control App

    This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

    Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

    NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

    PAL – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

    Video Uploading

    This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

    Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

    NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

    PAL – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

    Viewing & Sharing

    This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

    Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

    NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

    PAL – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)