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Pixellot Air Support Center

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    FAQ

    Pixellot Air Equipment & Preparations

    Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.

    When the device is uploading, the connective LED will blink with a blue indication.

    Enter the event details. After completing this action, you will have the ability to upload.

    As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.

    Wifi enabled uploading coming soon!

    This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

    Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

    NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

    PALΒ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

    Recording

    Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.

    When the device is uploading, the connective LED will blink with a blue indication.

    Enter the event details. After completing this action, you will have the ability to upload.

    As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.

    Wifi enabled uploading coming soon!

    This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

    Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

    NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

    PALΒ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

    Control App

    Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.

    When the device is uploading, the connective LED will blink with a blue indication.

    Enter the event details. After completing this action, you will have the ability to upload.

    As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.

    Wifi enabled uploading coming soon!

    This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

    Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

    NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

    PALΒ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

    Video Uploading

    Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.

    When the device is uploading, the connective LED will blink with a blue indication.

    Enter the event details. After completing this action, you will have the ability to upload.

    As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.

    Wifi enabled uploading coming soon!

    This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

    Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

    NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

    PALΒ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)

    Viewing & Sharing

    Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.

    When the device is uploading, the connective LED will blink with a blue indication.

    Enter the event details. After completing this action, you will have the ability to upload.

    As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.

    Wifi enabled uploading coming soon!

    This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.

    Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.

    NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.

    PALΒ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)